Inviting Alton Bay Home Near Lake Winnipesaukee!

Reviews

• Spiders

  3/5

  When we got to this property, the outside yard was not taken care of was not very inviting . as we walked up the stairs. They were full of leaves and branches not good . when we entered the house. It was very musty. Once inside, it looked very nice. Around the floorboards was not clean good we even found contact lenses. The best part of the place was the fire pit. Our grandchildren had fun.

  Manager's Response:

  Hi John, thank you for taking the time to provide feedback regarding your stay. We take great pride in providing 5-star experiences for all of our guests, so we were saddened to hear your stay fell short of that standard. We want to share the following in hopes of addressing some of your concerns:
  - Our home is located in a beautiful wooded area by the lake, where it’s common to occasionally spot a spider or their webs. Rest assured, they are not harmful, but being near nature means we do see these from time to time. Similarly, leaves and natural debris may collect on the exterior steps, especially between cleanings. However, our cleaning team works diligently to ensure the stairs are regularly cleared. The photos you provided show a minimal amount of natural debris, and we’re sorry this affected your experience.
  - We take cleanliness very seriously, and our cleaning team follows a thorough process that includes vacuuming and washing the floorboards after each stay. When we asked for further photo evidence of specific issues, such as contact lenses or other cleanliness concerns, we did not receive additional images beyond those of the exterior staircases. If any cleanliness concerns had been raised at the time of your arrival, we would have been more than happy to address them promptly.
  - We encourage our guests to reach out with any concerns during their stay so we can address them in real-time. Unfortunately, we were not informed of any issues until after your departure. If we had known about your concerns upon check-in, we could have taken steps to ensure everything met your expectations during your stay.
  
  Thank you again for your review, and we wish you all the best in your future travels.