Marina & Beach Club Access: Condo in Southport

Reviews

• 5/5

  We loved the condo. It was decorated nicely. It was clean and had all that we needed. I loved relaxing on the deck in the mornings and evenings.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you, Rhonda for your 5 star review and the nice compliments on our condo. We are so glad you enjoyed your stay and we hope to host you again!

• 4/5

  Loved the stay! Immaculate! Felt very homey! Loved that there was a lot of essentials left to use and high was a nice touch! My only complaint was the contact for the facility! It was a man with st. James. I first called about the locations of pools and he belittled me and laughed as if I should have been familiar with the location. Again, I first texted then called regarding a fire alarm that kept going off for low battery. I asked if I could unplug the unit ( I wasn’t sure if it would set the fire alarms off for the whole building) again he belittled me, laughed at me and talked to me as if I was a child and should have known. Finally, I called because I had a child accidentally lock both bathroom doors. Again he spoke down to me when I asked him where the keys were. He proceeds to tell me that there are no keys for bathroom doors. It’s called a pin obviously. He corrected me three times when I called it a key and not a pin. He was unaware that there were two different pins (one that worked and one which did not fit/unlock the door) I would have given this 5 stars except for my experience with the man at the main desk (the number was the contact info upon booking)

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “First and foremost, I want to address your unsatisfactory experience with our property management team. We have addressed your comments and feedback with them and sincerely apologize for the lack of professionalism. My husband and I pride ourselves on providing a 5-star experience for our guests and take all feedback seriously. We are, however, glad you and your family enjoyed your stay! We sincerely hope that you will give Tranquil Times another try in the future."

• Anazing rental

  5/5

  Super quiet neighborhood and very clean. Well appointed and had everything you needed. Plenty of parking. Didn't get to spend too much time on the porch but it was a nice, private and cozy area. Really enjoyed our stay and would love to come back.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Cara, thank you for your review. We are glad both of you enjoyed your stay at Tranquil Times! The screened-in porch is so peaceful and quiet with the little creek below and watching the birds. We look forward to hosting you again soon!"

• Not bad overall

  4/5

  No tv in second bedroom , channel selection poor

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "We are glad you enjoyed your overall stay, and we take our guest feedback seriously. We will purchase a TV for the second bedroom. In regard to your comment on the poor channel selection, we provide internet-based streaming services via the Roku "Guest Mode", allowing you to watch free TV or your private streaming service(s). The Roku service offers over 500 free channels, over 80,000 free movies and shows, and the ability to log in to your own private streaming service(s). Hope to see you again."

• St James stay

  5/5

  This our second time at the unit and absolutely love it. The unit is extremely clean and well kept. One of the top 3 places I have stayed. Well done!!!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you Maria for your wonderful review and for taking such great care of our place. We are so glad you enjoyed your second visit with us. We look forward to hosting you again in the future!”