Riverfront Newland Home w/ Pool & Golf Club Access

Reviews

• Family Gathering

  5/5

  Property was as described. We enjoyed our stay. Will be looking to book again in the future!

  *This review was originally posted on Vrbo

• Wonderful Home for Family or Small Group

  5/5

  Our group of 15 ladies rented this home along with the one next door. Both homes suited our needs perfectly. The home is clean and very comfortable. The spacious living area in this home allowed our ladies from next door to come by for a game night. We could easily walk back & forth at any time. Would recommend this home to any family or small group for a mountain getaway.

• Overall stay

  1/5

  We were so disappointed. There’s was no communication at all with the property manager or owner. There was no for the grill. The amenities letter was never provide. There was a leaking on the roof. There was a lot of dust. The fridge was not working properly. The pool code was sent Friday night when the pool is open Monday thru Friday, and we stayed Thursday thru Sunday. We couldn’t go to the pool at all. There was no communication at with the property owner. The guess number was wrong we called and never got in contact with anybody. The overall experience was terrible. Please provide better service with your property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Harhonny, we are sorry for your issues when you stayed at our property.
  
  - We have contacted the cleaning team and changed our procedures. We do thank you for taking the sheets and covers off the beds. We were charged extra fees for cleaning the sheets that had stains on them.
  - The grill was dirty and I apologize for that, we have instituted new procedures and cleaned the grill well. We have 3 propane tanks for the property and have filled all and left them at the property. It sounds like all the tanks were empty.
  - I am investigating the QR code and why you had issues using the pool on a weekend, I have sent permission to the office in writing, but with the office closed on weekends I have to get another plan.
  - Thank you for letting me know about the problems when you arrived. Also, we were wondering where the roof was leaking so we could get it taken care of.
  - My cell phone is on the sheet on the refrigerator, if I am not available please leave me a message and I will get back to you as soon as possible.
  - The refrigerator is new and worked well for us while there recently, if you could let us know what was wrong with it, that would be helpful. We dusted the top and cleaned it and have added that to the new procedures in the future.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Excellent house

  5/5

  We love this place, was amazing!

  *This review was originally posted on Vrbo

• Vacaciones

  5/5

  Excelente estadía, tienen muchos utensilios de cocina, no hizo falta nada, sábanas y todo acorde a la estadía, todo limpio y en orden y muy céntrico para los centros de ski

  *This review was originally posted on Vrbo