Grand Mt Gilead Villa on Lake Tillery w/ Dock

Reviews

• Drag Racer

  5/5

  Awesome to stay at while racing at Rockingham

  *This review was originally posted on Vrbo

• Lake stay

  4/5

  It is a nice place.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner; Hi Tiffany, we strive with each booking to give our guests our usual 5-star experience. We're sorry to hear that we did not meet those expectations. We wish you had reached out if you needed anything before you left.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests!

• Gorgous

  5/5

  Such a beautiful property

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "We love that you love the place. Thank you so much for your five-star review and seeing the absolute beauty of it and we'd love to have you again in the near future!!"

• Horrible Service

  2/5

  The property itself was big enough and provided a comfortable environment for me and my friends for the weekend. The lakeview was enjoyable. Upon check-in, we arrived expecting to start our weekend on Thursday but was greeted with a home that was left patially uncleaned. The beds were not made in 3 of the 4 bedrooms. There was no toilet paper in several bathrooms and there was trash on the kitchen floor and the main bedroom floor. The shower in the main bedroom had not been cleaned and there was hair in the sink. There was comforters and sheets in the laundry room. The only response we got from the cleaning lady was "I thought you were checking in on Friday".

  I was given 2 contacts to address our needs but they did not do an adequate job. One bed never had sheets all weekend. Only 2 TVs worked all weekend. Only one big tv worked in the main living room, the gameroom tv didnt work. So as sports fans all 10 people trying to watch a game didnt work. A tree even fell onto the roof while we were there and no one checked to see if we were okay. Text messages went unanswered and promises to call back never happened. We expected better.

  I wouldn't stay here again because althogh a nice property, it did not live up to expectations for the price paid.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Treka, we’re glad to hear you found the property spacious and comfortable for your group, and that you enjoyed the lake view. However, we’re sorry to learn that aspects of your stay fell short of expectations. After discussing your feedback with the homeowner, they wanted to share some context:
  - We apologize for the oversight with the check-in schedule, which impacted the readiness of the property. The cleaning team arrived as soon as they could to address these issues, and we're sorry that any aspects, like the bed linens, weren’t fully resolved.
  - For the TVs, it sounds like some troubleshooting was needed, and we regret that this affected your group’s plans to watch the game. We are looking into the tech setup to make sure everything is in working order for future guests.
  - We were not aware of the tree incident during your stay, and we’re truly sorry for any inconvenience or concern this may have caused. Please know that guest safety is a priority, and we’ll work to ensure our contact process is reliable moving forward.
  Thank you for your feedback, as it helps us improve. We hope you’ll consider giving us another chance to provide the seamless experience we strive for.

• Great family rental

  5/5

  House and property amazing! Boat house slide was a big hit. Game room another big hit!

  *This review was originally posted on Vrbo