Highlands Vacation Rental - Walk to Mirror Lake!

Reviews

• Really wanted this to work

  1/5

  Emailed day before trip the internet was out. Our work requires internet. Was told it was going to be addressed by Friday between 8-12. Gave them the benefit of the doubt it would be managed, so proceeded with the rental. Arrived at 4pm for check in. There was no running water, only pink winterizing liquid would come out of the faucets and toilets. Notified the host that due to our tight work schedule I would need to make other housing arrangements as running water to shower and use the bathroom was an immediate necessity for myself and my team. They could not confirm when the water would be back on. I was not given an option to cancel after arriving and finding that there was no running water. I was also never notified if the internet outage was ever addressed. I had to pay an additional $300 more than my budgeted amount to find day-of lodging. I have been refunded $35 for this disaster after requesting to be refunded or allowed to cancel after finding there was no running water and never being notified if the internet was restored. This was a major logistical and financial nightmare and not only will I never book this house again, I will not use Evolve. NO ONE should have to WAIT AND SEE if their rental house's water will come on, they should IMMEDIATELY be given the opportunity to cancel to find a safe place to stay.

  Manager's Response:

  Hi Jackie, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We have high standards of hospitality and we understand how important communication is to our guests.
  - We sincerely apologize that our communication and response times impacted your stay.
  - We strive to provide all of our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations.
  - Thank you for accepting the compensation we offered for the issues you experienced. We apologize for the inconvenience during your stay.
  - That being said, we plan on looking into every one of your concerns to ensure that future guests do not share your experience.
  - We always work with guests if issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay.

• Heaven!

  5/5

  What a wonderful time we had at this sweet, comfortable and perfectly located little home!! It was so relaxing and we enjoyed ourselves immensely!!

  The kitchen is outfitted very well, the beds are super comfortable and it’s so nice to have a nice washer and dryer when the stay is longer than a few days!!

  We had a great time and can’t wait to come back!!!

• Charming cottage!

  5/5

  We thoroughbred enjoyed our stay in this little cottage. It was comfortable and had a homey feel to it. It was true to the pictures provided on the site and included all supplies such as paper goods, storage bags, shower supplies, spices, plenty of dishes and all the kitchen gadgets you might need. The linens and bedding were high quality and we found the master bed extremely comfortable. Although it is an older cabin, it has been upgraded in all the right places. Kitchen appliances are newer but chosen to maintain the old cottage feel. Bathrooms were also upgraded for tub, shower and sinks. Since these cabins tend to be dark and shaded, the owner has provided plenty of lighting in all the corners, and has also tried to provide all the comforts of home.

  We had a few questions at check in and the owner promptly returned our call.

  We enjoyed this property hope to rent it again in the future.