Cozy Greensboro Townhome ~ 7 Mi to UNC Campus

Reviews

• Enjoyed

  4/5

  It was a good place to stay neighborhood was pretty quiet just not located on the best side of town but I enjoyed my stay

• The place needs to get clean, we saw a lot of dead flies( in the big room and living room) and 1 big centipede in the( small bed room ) Lots of ants outside the door and ants In the dining area. The window blinds need to get replace too.

  1/5

  The place needs to get clean, we saw a lot of dead flies( in the big room and living room) and 1 big centipede in the( small bed room ) Lots of ants outside the door and ants In the dining area. The window blinds need to get replace too.

• Good, convenient spot in Greensboro

  5/5

  Good space for what we needed, easy to get to and then get around to other places in the city

  *This review was originally posted on Vrbo

• No Customer Service at all

  1/5

  Stove didnt work and we emailed & called in only to be given a cleaning man phone number. Put garbage out like the check out instructions said to do only to receive 7 calls and emails to move it back in. Very unprofessional. House was very dark and just taped together.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your feedback regarding your recent stay, Joseph. We appreciate your input and would like to address the concerns you've raised.
  -Our property is designed for residential use, and we regret any inconvenience caused during your stay. We understand there were issues with the stove, and we assure you that it was fully functional just three days prior, as confirmed by the previous guest. Additionally, we want to clarify that the property is not intended for catering businesses. It came to our attention that the property was used for such purposes, leading to damages to the stove and other issues. We have photographic evidence of the damages caused by the removal of oven racks and the deterioration of stove elements.
  -It appears there was a misunderstanding regarding the handling of trash. Our property instructions clearly state that trash should be placed in the two provided cans located at the rear of the property and rolled to the front for pickup. Unfortunately, there was an incident where trash was left in front of the neighbor's house, prompting our intervention. We apologize for any inconvenience caused by the request to relocate the trash to its designated area.
  -We appreciate your feedback on the property's condition, and we want to assure you that the house is maintained to the best standards. Regarding the property's lighting, each room is equipped with ceiling lights, and lamps are provided in all rooms except the kitchen. We strongly encourage guests to contact their designated guest contact while in residence if any issues arise, allowing us to address concerns promptly and ensure a comfortable stay. Unfortunately, without prior notification to us or the local team, we were unable to promptly address your concern and provide a swift resolution.
  -Furthermore, we observed misuse of the property, such as leaving behind catering supplies and setting off alarms, resulting in police activity, additional costs, and disturbances to neighbors. While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own.
  
  We highly value your feedback, and we are grateful for the chance to address these concerns. Our commitment to offering a clean and comfortable environment for our guests remains a top priority, and we will persist in our efforts to ensure an exceptional stay for all those who choose our accommodations.

• Great

  5/5

  It was great very professional precise I appreciate that of you guys s thank you