'West of the Moon' Ocean Apt w/ Beach Access!

Reviews

• Book Your Trip Elsewhere

  2/5

  The pictures on the website are "okay", but PLEASE prepare yourself for disappointment upon arrival. The ONLY thing great about this place is the location, close/easy access to the beach, fast internet, and hot water (no hooks in the shower to place your loofa if that matters to you - haha). Our family recommends you look elsewhere!

  The house is old and appliances are extremely outdated; there was also mold found on the bathroom and kitchen ceilings. It smelled like mildew/mold in the master bedroom and orange side room. The furniture in the pictures was not in the house; the couch that was there had holes in it as well as other furniture in the house. If there wasn't a hole, there were scratch marks from pets.

  During our stay, the fire alarm went off at 7 am, which startled us awake. We weren't sure what to do since the other alarm didn't go off, so we contacted the owner and he said that he could send a handyman out or the alarm and batteries could be taken out and "enjoy the rest of our vacation." We believe it was a sarcastic remark because we texted him earlier in the week with our dissatisfaction with the condition of the house. At one point, he said that the house was inspected and cleaned prior to our arrival and that there were no reports of mildew or holes in the couch--implying that we were wrong and possibly the ones to blame for the damage. Well, thankfully that was quickly remedied because we said that we would be willing to send pictures of everything else that was wrong with the house if he'd like. We did not want to be blamed for the damage or condition of the house.

  There is a long list of items that would help viewers decide on whether or not to rent for vacation; however, there are not enough characters to do so, but here is a short list: washer is old, loud, small, and you have to remember to the water source on and off; it leaks; the front door is not entirely secured (it could easily be broken into); there were like a couple of complimentary towels and washcloths (they were like old rags and had a couple of stains on them); no freezer racks; disgusting silverware and cookware (we did not use the oven-there is a nice microwave though); couldn't find the tv remote; didn't put off a beach vibe (so if you're looking for a cute beach vibe go elsewhere); it smells a little like dogs (so if you want a place where pets haven't been, go elsewhere).

  We recommend that you stay somewhere else.

• Wonderful stay

  5/5

  West of the Moon was very close to the beach, with walking distance. The condo was nice and clean and smelled so fresh. Felt very comfortable and it had everything we need for our stay.

  Peaceful neighborhood. The host ( Joel) was very accommodating. Called to check on us to see if everything was ok and to our satisfaction.

  Definitely recommend to stay at West of the Moon.

• Great location

  5/5

  We had a great visit great amenities and right across the street to the beach. Friendly management who sent food and attractions recommendations. Walking distance to walking trails and the pier.

• Disgusting.

  1/5

  When we arrived, there was maintenance crew working on the home so we could not enter originally, then we found out they were spraying the mold thats in the master bedroom closet. The maintenance crew was confused they thought we were coming the next day. The smell was absolutely disgusting and gave us a headache all weekend. The only thing decent about the play was the location, very close to the beach access point since it’s across the street. Location 8/10. House 1/10.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Alexis, We were quite surprised by your review. You texted us to see if you could extend your stay, and because of a prior commitment, we had to deny that request. We know that this upset you, but we had hoped you would understand. We have provided this documentation to Evolve for their records. At the beach, during the heavy season, contractors are very difficult to schedule. We had already scheduled someone to come by at 10:30 on the 20th. They are set to replace the linoleum in the bathroom and repaint all AC vents. After this is done we have another guest checking in. We do apologize for the inconvenience but as business owners, we have to get things done when we have time. We try to ensure that the property is up to date on maintenance and we make upgrades to make it a great place for all our guests to enjoy. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."

• Near quiet beach- not quite as seems

  2/5

  The opening picture show a boardwalk to the beach. This apartment is a row back across the street from beach. What is that picture?? Pros: Easy 2 min walk to nice quiet beach location. Easy in driveway parking for up to 2 cars. Large apartment with a lot of room to spread out (but one bath with slow draining sink). It was decently cleaned (except for mold in closets) and it had most supplies like soap, a bottle of shampoo, and paper towels. We also enjoyed the wagon with skim board and a few sand shovels available to use.Cons: Not as pictured. The quality of furniture is different and cheap/worn/squeaky/..pretty much as others have described. Also only 4 chairs at a smaller table. I didn't want to use the kitchen utensils either without cleaning them myself because they relied on previous tenants to HAND wash and put away (when we could find no sponge) The top bunk wasn't made, no fixes were addressed from the previous reviews (lack of care clearly), there was not much light (and missing lightbulb), and 2 nails were sticking up on the wood steps. I can imagine this place was quite nice 20 years ago, and they just never did anything since. I definitely know there are worse beach apartments out there, it wasn't awful, but I do NOT think this was worth the cost it took for our 2 nights.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "We were thrilled to hear you wanted to extend your stay, unfortunately, the date requested was already booked by another traveler. West of the Moon is 30 yards from beach access, and we provide a wagon, beach chairs, umbrella, boogie boards, skimboard, masks and snorkels, swim goggles, and an entire sandcastle play set for the children. From the property, you can see the ocean and hear the waves on the shoreline. The first photo listed is from the second beach access to the right
  -We constantly update the property: new skylight, new wood flooring, new linoleum in kitchen and laundry area, new patio furniture, new router/modem, and other new furniture. The furniture is excellent and spacious, especially the large wrap-around leather couch. It's great for a big family and does not squeak. We provide two benches in addition to the four chairs, as the maximum capacity is six vacationers. Also, we provide a high chair for a baby/toddler.
  -The dishes were washed before our guest arrived.
  -We have addressed your comments with our local team to ensure our high standards are being met and all efforts are consistent and thorough.
  -We enable renters to stay a minimum of only two nights versus an entire week like most property managers in Emerald Isle.
  -There are no nails protruding from the wood step, no mold in the bedroom closet, and the bathroom sink drains quickly.
  
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We would love to host you again and will strive to ensure you have a 5-star stay upon your return!"