Uptown Charlotte Townhome with Hot Tub

Reviews

• Not a family vacation house

  2/5

  The communication with the property manager was easy and prompt. And the inside of the house was nicely renovated. However, the front porch area was dirty with beer bottle caps, cigarettes and cigars. Also, the neighborhood was not family friendly. Neighbors were blasting loud music from their cars all hours of the night and using profanity and getting publicly drunk during the day. I told the manager we needed to leave 2 days early due to these issues and he tokd me next time I can call 911. I told him I know I could but i didn't want to deal with doing that on family vacation and drawing attention to ourselves in the neighborhood which seems reasonable to me. Unfortunately I would not recommend this house as a vacation spot due to all those issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nicholas, we appreciate your review and are pleased that you found communication with the property manager easy and prompt. After sending your feedback to the homeowner, they’d like to share the following:
  - Thank you for your positive feedback regarding the setup of the home and we are glad that you had a good experience in general. We are sorry that your stay was impacted by some factors outside of our control.
  - Your safety and comfort are our top priorities. The property manager's suggestion to contact 911 was meant as a way to enforce noise ordnance without having to directly confront those responsible, though we understand your hesitation to do so.
  - We strive to provide a family-friendly environment and are sorry to hear about the disturbances. We understand that this impacted your stay. This was somewhat beyond our control being 4th of July week in the city.
  - We have not had any complaints about loud neighbors in the past.
  - We apologize for the condition of the front porch area upon arrival. We checked and did not find a major issue to be addressed, however, we will have our cleaning crew ensure tidiness with each cleaning turnover.
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• 5/5

  Me gustó mucho y los que me acompañaron quedaron satisfechos

  *This review was originally posted on Vrbo

• cozy home in charlotte

  5/5

  The property was clean and the perfect size for our family. Kitchen is well stocked and home is cozy. Kids had the bunks with a pull out trunk bed, which worked out well for our 3 older kids. Super easy access to 85 as well as two amazing seafood places just a couple minutes away (lulu's and poboy's low country). My only complaint is that a lot of light went through the window blinds at night. I am sensitive to light, so it made sleeping a bit difficult. Good thing is there's light around at night for safety purposes. I've seen nicer neighborhoods, but we felt safe.

  *This review was originally posted on Vrbo

• Great Stay for the Price

  4/5

  Overall very clean, easy check in, comfortable beds, responsive host. My only two complaints are that the neighbors got very loud late one night and the hot tub was not heating up properly. The rain kept us from using it for the trip anyway. Very nice stay with 5 minute commute to downtown Charlotte. Recommend for events in Charlotte.

  *This review was originally posted on Vrbo

• A bit of a let down

  3/5

  We chose this property for the family. The jacuzzi is unusable. Dirty and took 40 hours to heat up. Literally 1 degree per hour of heating speed. The ice maker doesn't work. The microwave turntable doesn't work. Closet doors missing. Not what we expected.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jill, we value providing an excellent experience for our guests, and we would like to share some insights from the homeowner:
  -The microwave turntable is operating as intended.
  -Our home features a refrigerator with a freezer section, and guests are provided with their own ice packs for freezer storage.
  -The bedrooms are designed with open closets, consistent with the depiction in the listing pictures.
  -Unfortunately, the extended heating time of the hot tub is influenced by external factors such as extreme cold temperatures, which are beyond our control. Additionally, the outdoor placement of the hot tub during winter further contributes to the prolonged heating process.
  Our commitment to providing the best possible experience for all our guests is evident in the satisfaction of numerous others who have stayed with us.