Ocean-View Condo w/ Deck, Steps to Carolina Beach!

Reviews

• Great location condo not so great

  3/5

  The location is perfect beautiful ocean front views. I emailed the property manager the first day, she never answered. The twin beds are disgusting. The shower curtain was covered in mold. You have to pay an outrageous cleaning fee and put thin sheets on the bed yourself. They didn't fit or stay on. They do not give any paper products, partial roll of tp no back ups.

  *This review was originally posted on Vrbo

• Views awesome

  5/5

  The condo looked just like the pictures listed. We had air conditioning problem second night, but Glenna was great and had someone come out right away. Great location found some good restaurants. Overall it was a great week.

• Great location condo not so great

  3/5

  The location is perfect beautiful ocean front views. I emailed the property manager the first day, she never answered. The twin beds are disgusting. The shower curtain was covered in mold. You have to pay an outrageous cleaning fee and put thin sheets on the bed yourself. They didn't fit or stay on. They do not give any paper products, partial roll of tp no back ups.

  Manager's Response:

  Hi Laurie, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  -"I apologize for any confusion, but I did not receive any communication from you during your stay. However, I take guest satisfaction seriously, and I'm pleased to inform you that the guest immediately following your visit did contact me. To ensure seamless communication and guest satisfaction, I make my personal email and direct contact number available to all guests.
  -After personally inspecting my condo, I found no evidence of items that raised concerns. Nevertheless, I'm committed to enhancing our cleaning procedures and will now include the shower curtain in the list of items to be changed on a monthly basis..
  -I have taken the necessary steps to address the issue with supplies. I have been in contact with the cleaning team to ensure that there are always full rolls of toilet paper, paper towels, and other essentials available for our guests.
  I recognize the need for improvement in the quality of our linens. In response to this, I have decided to switch linen rental companies to ensure a higher standard in the future.
  Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we look forward to providing you with an exceptional experience in your future visits."

• Disappointed

  3/5

  Beds were awful. Twin beds: one had box spring and egg crate foam pad and the other was mattress. Queen bed did not comfortably accommodate two people. Pots and pans were unwashed from previous tenants and put away in cupboard. No toilet seat in bathroom. Location to beach and view from balcony were not disappointing. Difficulty reaching property mgr with questions.

  Positive:

  Negative:

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tina, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose the home and we are sorry your stay was not what you expected. We wish you had reached out to us during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home. While mattress taste is subjective, we have never received any complaints about this in the past. We will address your concerns regarding the cleanliness and the beds with the cleaning company so this issue does not affect future guests.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

• Comfortable condo

  5/5

  Cute and and comfortable with great porch and ocean view

  *This review was originally posted on Vrbo