Pet-Friendly Cabin - 1 Mi From Fontana Lake!

Reviews

• Trip with the Grands

  5/5

  Just a weekend away with our grandkids. Just a perfect spot, size was just right for 4 people. Plus being dog friendly was the frosting on the cake.

  *This review was originally posted on Vrbo

• absolutely not

  1/5

  the pictures of the place are great, however not what it looks like, you are 15-30 feet to TWO diff houses up there, there’s not a private place on any part of the porch bc of the two neighboring houses…good stay but not all what it looks like, i wanted it for privacy, felt like there were eyes on me from every angle all throughout the house. makes creepy scary noises at night all throughout the house as well.

  *This review was originally posted on Vrbo

• Breathe taking

  5/5

  This location was sooooo breathtaking. We love the view of the mountains surrounding us. Plus this location is smack dab in the middle of pretty much everything. From Nantahala River to Fontana Lake to the Great Smoky Mountains. I wish we could’ve stay more longer. I will definitely recommend this cabin to family members and friends 100%.

  *This review was originally posted on Vrbo

• Fall getaway week

  4/5

  Love the property and location. Fully furnished with everything needed to enjoy a quiet week. The TV channels were non existent because the internet speed was too slow and no satellite TV provided. Plenty of DVD's were in the cabin. Access for elderly people was difficult with no railings on the steps.

  *This review was originally posted on Vrbo

  Manager's Response:

  Robert, we’re so glad you enjoyed the property and location! After sending your feedback to the owner, we’d like to share the following:
  -We apologize for the issues you experienced with the WIFI. As we strive to be transparent throughout the booking process, we have advertised in the listing details: Free Wifi (25 Mbps, satellite, speeds may vary with weather)
  -We are happy to report we have made the following renovations to the cabin to enhance the guest experience:
  We have installed new handrails on all the steps and stylish vinyl plank flooring throughout the cabin, freshened up the walls with a new coat of paint, and added a new ceiling fan, light fixtures, and curtains to create a more inviting ambiance
  -To enhance your outdoor experience, we have also repainted the decks, installed a brand-new firepit, and added a new grill for your convenience
  We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience. We would love to host you again and ensure you will have a 5-star stay upon your return!

• Property could have been a bit more maintained and cleaned.

  3/5

  Spider webs and dead bugs in the corners. Internet was very intermittent. Could not enjoy a movie w/o it stopping. The deck was nice. Enjoyed the scenery. Absolutely loved the hiking trail near by. Lastly, bad smell coming thru the vents, had to burn candles to offset for it to go away.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Oliver, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're glad to hear you enjoyed the deck and the beautiful scenery but disappointed to hear your stay did not meet your expectations.
  - We were unaware of any issues or concerns during your stay and wish you had mentioned something during one of your communications with our Property Manager because we would have promptly addressed your concerns immediately.
  - Due to the location of our cabin and how immersed in the forest it is, bugs can be prevalent. Our cleaning crew does a thorough cleaning of all corners of the floor and ceiling before every guests' stay. Many guests use the screen doors, and where this may help keep bugs out, they cannot prevent all bugs from entering the home given how surrounded by trees it is. However, we have shared this feedback with the cleaning crew in case any details were missed before your visit so that they can improve for all guests in the future.
  - There was a lot of rain during your stay, and records show there was 98% humidity. The HVAC system and all ductwork were replaced in 2020, so there would be no smells coming from the vents due to the ductwork being new. However, we suspect that since it was rainy and humid, dirt from shoes got into the carpet and it caused that smell. But, greatnews! We have since replaced the carpet with new vinyl plank flooring so this will not be an issue moving forward for any guests. We have also made the following updates to the property: handrails on all steps to the cabin, new paint, new beds and bedframes, new ceiling fans, new light fixtures, new curtains, and power washed and repainted decks.
  - We note on our listing that the satellite internet speeds vary with the weather. Knowing this, we provide our guests with a DVD player and several DVDs are available in different genres for entertainment when the internet is affected by the weather.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.