Walk to Eats & Entertainment: Home in Brookhaven

Reviews

• Very Nice Place! Convenient and Perfect for Our Stay!

  5/5

  We traveled from Chicago for a family reunion and our Host allowed us to check in early. She gets a 10 for that.. meaning she went above and beyond what is expected of her. We found the place clean, cool and very pleasant. She had everything we needed for away from home settings, matter of fact, it felt like home. Cleanliness was superb, great accommodations for my family and guest who came by. We felt secure with the location. When we come back to Mississippi this is the place we will stay. I am so glad I found this gem, its a precious cozy small space just what we needed. The Lanai/patio area on the back was cozy, private and pleasant also. I look forward to coming again. Our Host was the BEST.. I consider her as a SUPERHOST, she was very attentive and wanted us to feel at home and she checked on us to make sure all was good. She did not have to do that but she did.

• Disappointed

  1/5

  We were unable to stay at the property due to several issues but overall it was the large amount of dead bugs on the floor including a dead cockroach that made us leave. The other issues are as follows: the bathroom door is permanently locked - my husband almost got stuck, the key holder to get inside the property is very difficult to open and we spent nearly 10 minutes just trying to get the lockbox open, surfaces in the property were tacky (sticky) or had residue, the mattress in the bedroom had stains, and next door were two abandoned houses with gaping holes and broken windows and doors. I realize the owner has no control over the houses next door, but as a mom with two young children under age 10, I would have liked to know. I am grateful that the owner/contact showed great concern for the issues and was very apologetic, and I am thankful that I was offered a refund from VRBO. It was just disappointing to not be able to stay in the property that we were looking forward to due to the above issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  We're truly sorry to hear your stay didn’t go as planned. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -The home is personally cleaned and inspected before each guest’s arrival, including wiping down all surfaces and preparing the space for check-in.
  -The lockbox is regularly used by guests and is functioning properly, but we’ll double-check it to ensure ease of use.
  -We weren’t previously aware of issues with the bathroom door and will inspect it right away to prevent future problems.
  -While the neighboring properties are outside our control, we understand your concern and will work on setting better expectations for future guests.
  Thanks again for your thoughtful feedback—it helps us continue to improve the guest experience.