Lebanon Studio ~ 13 Mi to Bennett Springs!

Reviews

• 1/5

  Check in was a nightmare. Did not get check in instructions on where to access the property so i ended up unintentionally disturbing the front tenant's who were kind enough to tell me where to go. Upon accessing the studio there was an overwhelming musty smell inside. The studio was tiny (as described) but the bathroom was smaller than imagined. If you are any taller than 5'6 you will have to sit sideways on the toilet or you wont fit because it buts up to the wall. Then as i was getting the pull out bed ready for my son, i seen rodent poop under the cusions. I proceeded to pull it out and found more rodent poop in the bedding. I had to wash all bedding so my son wasnt sleeping in rodent poop and pee. Then as i was stripping the bed i also found other people hair. (Im hoping it was beard hair and NOT pubic) either way NOT how i wanted to start my weekend. I took pics and tried to communicated with the host. Communication was horrible and in the end they said the pics of the poop, hair, dirtyness (and exposed wire) was not enough to issue a refund. Horrible rental!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Shannon, we want our guests to arrive at a vacation home that is 100% ready for your visit. We followed up with the homeowner after reading your review, and they wanted to share the following: We strive to make sure that our guests have an exceptional experience with us and uphold high standards of hospitality. We are sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
  - We value the condition and cleanliness of the home and ensure that the house is professionally serviced prior to every guest's arrival. In addition, we inspected the house and it does not have any unpleasant odor.
  - We aim for transparency and the listing and photos are accurately advertised. We have also added more to the home to improve the guest experience. Prior to your arrival, you were sent a pre-stay email that includes detailed information about your stay and the property.
  - We encourage guests to reach out to us while they are in residence with any concerns, we would have immediately addressed any issues.
  We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• 1/5

  Check in was a nightmare. Did not get check in instructions on where to access the property so i ended up unintentionally disturbing the front tenant's who were kind enough to tell me where to go. Upon accessing the studio there was an overwhelming musty smell inside. The studio was tiny (as described) but the bathroom was smaller than imagined. If you are any taller than 5'6 you will have to sit sideways on the toilet or you wont fit because it buts up to the wall. Then as i was getting the pull out bed ready for my son, i seen rodent poop under the cusions. I proceeded to pull it out and found more rodent poop in the bedding. I had to wash all bedding so my son wasnt sleeping in rodent poop and pee. Then as i was stripping the bed i also found other people hair. (Im hoping it was beard hair and NOT pubic) either way NOT how i wanted to start my weekend. I took pics and tried to communicated with the host. Communication was horrible and in the end they said the pics of the poop, hair, dirtyness (and exposed wire) was not enough to issue a refund. Horrible rental!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi there, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  -We were surprised to see your review as our cleaners provide us with excellent service, consistently. We use a cleaning service to have the home professionally cleaned before each guest's arrival, and our ground services team is meticulous in their cleaning and sterilization. We've never received any complaints, on the contrary, prior guests have mentioned how clean everything was in their past 5-star reviews
  -We want every guest to have a great experience, and if something's not as expected we'll do our best to remedy it. We have never had any issues with rodents in the home nor did the cleaning team report anything during their cleaning. After your stay we found small morsels of dry cat food that spilled on the sofa. We thought we had gotten every morsel but unfortunately, some we overlooked, we're sorry this impacted your stay. We'll collaborate with our cleaning team since this is not consistent with our cleaning expectations to ensure this issue does not recur for future guests
  We apologize for the issue during the check-in process and while we provide that information in the listing description with complete instructions to access the property, we're sorry for any difficulty you had. We send check-in information 14 days before arrival, but guests are always welcome to reach out earlier than that if they have any questions. Communication is highly important to us and we are always readily available to answer any questions or concerns, we never got a call or a word response
  We have worked hard to prepare the home for guests, and we look forward to this property hosting many satisfied guests!

• Cozy cottage

  5/5

  This was exactly what I needed. The hotel I booked canceled my room at the last minute. I was in town for a big 4 day event. This cottage was so much better. The host made me feel right at home and I had everything I could possibly need. There was even a sweet alley cat to greet me every day.

  *This review was originally posted on Vrbo