Platte Lake Home w/ Boat Launch & Deck!

Reviews

• Great place for a weekend away

  3/5

  House was great and spacious. Could’ve been a little cleaner, but not awful. Would recommend supplying a little more cleaning supplies just under the kitchen sink to allow other guests to clean up while staying… Clorox wipes, a vacuum that works, extra hand towels ….all would’ve been great. Beds were comfortable and plenty of room for everyone. The garage and games were an awesome bonus and the paddle boards and kayaks were a hit! But you do have to walk about a 100 yards through the water/weeds if you want to be out in the lake!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristen, the homeowner has asked us to pass along the following response: "We appreciate this feedback. The lake is unusually low this year so the weeds are much worse than usual. We had a weed removal company come out and clear a 2000-square-foot swimming area next to the shore/dock as well as a 10-foot wide channel to the lake immediately after your stay. We just purchased a new Eureka bagless vacuum with a cord to supplement the cordless vacuum you're referencing, and it has incredible suction power. We have restocked all of the supplies and added Clorox wipes for our guest's convenience. We will ask our cleaners to leave out more hand towels for guests. However, we do provide a washer/dryer with detergent and dryer sheets in case guests run out of clean towels/hand towels during their stay as well. We are sorry your stay fell short of 5 stars. We have taken steps to ensure a 5-star stay for future guests. We appreciate you staying with us and hope you'll let us make it up to you in the future. Thank you!"

• Christmas Time Together

  3/5

  The property itself was awesome! We loved the space! We enjoyed both the house and the game room and also enjoyed the outdoor space! The process to check in was easy but asked a few questions that never got answered. It was a snow storm and the driveway was cleared before we got there and checked a couple times while we were there! Okay onto our cons: if you offer hide a beds and blow up beds. I feel that sheets, blankets and pillows should be offered. And that the blow up bed should hold air (even for a 2 year old). It had a hole in it and was sticky! Bathrooms all had a partial roll of toilet paper. We reserved for 8 adults and 6 babies. We would have brought toilet paper if we had known. Instead we had to go buy some. Also there weren't any hand towels for the bathrooms! If we had known we would have brought some. Made a Christmas meal that entailed mashed potatoes. The hand mixer didn't work. All in all. We loved our time. Just needed a few things that we are used to at all other places that we have stayed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dawn j, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're sorry to hear your stay fell short of your expectations, and we appreciate your feedback. This feedback is critical in helping us identify areas in need of improvement.
  - We were not aware that the air bed had a hole or the hand mixer was broken, we appreciate you bringing this to our attention and have since replaced the hand mixer and removed the air bed. Our Lake House will still sleep a total of 16 guests, including the pull out couch.
  - Sheets, blankets, and pillows for the pull out bed can be found located in the upstairs living room closet next to the exterior door.
  - We have followed up with our cleaning service and notified them that partial rolls of toilet paper are not acceptable and to ensure hand towels are left out for our guest's use, as this is customary.
  - We're happy to hear that you loved your time at our place, despite the shortcomings, and hope you will give us the opportunity to provide you with a 5-star experience that you truly deserve in the future. Thank you for choosing to stay with us at Edgewater Escape, we truly appreciate it.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Fun Place

  4/5

  There is a lot to like about this property, however we were very disappointed in the cleanliness of the property. left a list for cleaning crew or host. also the bunks are not stable enough for teens to adults. otherwise, we enjoyed the property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lisa, after going over your feedback with the homeowner, they wanted to share the following: "We're sorry to hear that your stay wasn’t a 5-star experience as we strive to exceed our guest's expectations. We certainly would have made accommodations for those things that we fell short on, we're sorry we didn’t get the opportunity to do so. We'll collaborate with our cleaning team since this is not consistent with our cleaning expectations to ensure this issue does not recur for future guests. We are accustomed to providing a 5-star experience for all of our guests and making your time at our home the best it can be. Thanks for your feedback. We will continue to work hard to provide an ideal experience for all guests!"

• Fun Family Getaway!

  5/5

  The Edgewater Escape was such a great place for our extended family to all get away for a few days. We all came from different parts of the US and everything was so smooth and effortless - from checking in/getting into the house/exploring and having essentials there. The fall scenery was beautiful. The house was so clean and welcoming with plenty of comfortable places to sleep for our group of 13. Everyone enjoyed the game room above the garage! Even with some rain we enjoyed the paddle board and kayaks. Communicating with the host was so easy and he replied quickly and was always so kind and helpful. Highly recommend staying at the Edgewood Eacape!!

• Family vacation

  5/5

  Loved the property and really enjoyed our stay.My grandkids loved the bunk room, paddle boarding, kayaking, fishing off the dock and the game room was a huge hit.Thank you for sharing your vacation home with us. Best,Blackwell family

  *This review was originally posted on Vrbo