Kayaks & Dock: Lakefront Retreat in Alexandria

Reviews

• Wanted to love.....

  2/5

  The open floor plan & decor are aesthetically pleasing but overall it lacked cleanliness. Food particles/crumbs in drawers, laundry soap leaking in the cabinet, smears on appliances, dirty coffee maker, dog hair/previous guest hair all over the master bthrm floor, & multiple beds had dog hair & dark hair all over the place....pillows, throw pillows, duvet cover, & in between the sheets. The amount of cleaning I had to during my stay just to feel comfortable was ridiculous. When I reached out to the guest contact there was no apology, only advised me on where I could find other blankets & sheets. The blankets in the basement corner basket were also covered in dog hair. I spent alot of time washing linens instead of spending time w: my family.My daughter's brand new white Nike socks were black after walking around the house for a couple of hours, which should not have occurred if the floors were actually cleaned. I felt like my issues were dismissed especially since there was no apology, just an "oh dear" & when I shared a photo of the socks, there was no reply.Overall, the cleaning I had to do because their cleaners didn't do their job coupled w/ the uneasiness/unrest, & stress this caused an apology & a discount should've been given.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Regina, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We take cleanliness seriously and acknowledge the dog hair was a significant issue. As a result, we’ve updated our pet policy to limit guests to two pets and invested in additional cleaning tools, like a better mop and lint rollers, to improve the cleaning process, especially for pet-friendly stays.
  - Your stay was the last of the season, and a deep clean was already scheduled for the weekend after your visit. That said, we’ll ensure these details are addressed more consistently moving forward. As a gesture of goodwill, we extended an offer of a late check-out.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Family vacation

  5/5

  The house was amazing. The house had plenty of space for everyone to hang out together and also have space to do their own thing. The owners were very responsive and helpful. I definitely recommend this house.

  *This review was originally posted on Vrbo

• Perfect in everything!

  5/5

  We rented this property for our friends Xmas getaway we do every year with 4 couples. I have rented many VRBO properties but none have been as perfect as this property. The kitchen was stocked with every pan and utensil you would need but also had foil, plastic wrap, baggies and most spices. The beds were all very soft and comfortable, each TV came with instructions of how to use and the lower level had a large seating area and TV to watch football. The communication prior to and after the stay was great, I would easily rent from them again.

  A summer stay would be amazing on this lake.

  *This review was originally posted on Vrbo

• Retreat With Colleagues

  5/5

  The best VRBO I have rented. Everything we needed for a relaxing weekend was there. the home is beautiful and spacious with updated and comfortable decor. All information from the host was accurate and readily available. Loved it!

  *This review was originally posted on Vrbo

• Birch Cove Review

  5/5

  We had a wonderful time and look forward to coming back. The house was very clean and it was staged perfectly. It looked as though no one lived in yet it had all the amenities needed. They provided white fluffy towels for showering and nice bedding in all areas. The Lake was great also. Lots of fish, but more importantly, a great sand bar to settle in and let the kids play. The owner was very welcoming and kind. We would definitely come back. We got our moneys worth!

  *This review was originally posted on Vrbo