Cozy Silverwood Home: Near Golf Courses!

Reviews

• We rented a hotel instead of stay here

  1/5

  Pictures of the property depict a lovely lake scene. The lake is actually a quarter mile down the road. There is no lake access available. The house had multiple problems including open dryer vents, cable lines hanging off the house, sort it out electrical outlet, soft spots on the deck, broken down old ski-does in the overgrown backyard. The house smelled, there was garbage left from the previous cleaning and a garbage can that had no bin liner. Four towels in the entire house. Minimal amenities. Undrinkable water from the well. We rented a hotel room instead of staying in this place. I'm just sorry we couldn't get our money back.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Vida, we're sorry to hear that your stay did not meet your expectations. We take guest feedback seriously and have followed up with the homeowner to address your concerns. They wanted to share the following:
  
  -While lake access is available, it requires a key, which should have been provided. We'll ensure this information is made clearer for future guests.
  -The ski-doos are private property and not for guest use. We'll work on improving the backyard more visually appealing.
  -The lawn is mowed weekly, but the area by the channel has cattails, which are protected and cannot be cut.
  -We're sorry about the cleanliness issues. Our cleaning team has been notified to ensure this does not happen again.
  -We understand that well water can be an adjustment. That's why we provide an alternate water source for guests' convenience.
  -We typically provide four towels for short stays, but we encourage guests to contact us if more are needed. We'll make sure additional towels are readily available in the future.
  
  Thank you for sharing your feedback, and we apologize for any inconvenience you experienced. We hope to have the opportunity to provide you with a better experience in the future.