Private Beach & Deck: Lake Michigan Home

Reviews

• Beautiful Stay

  5/5

  Great Stay!

  *This review was originally posted on Vrbo

• Nice house, bad management

  1/5

  The stay was wonderful with one glaring exception. We like the property so much that we wanted to stay an additional 3 nights and were told it was ok and it would be additional money which was charged to our credit card. Then… I got an email telling us NO you can’t stay it’s been booked by some other people. Ok, fine, people make mistakes although the feeling of ‘yea, we can stay’ was replaced with a very sour taste from this. It’s now a day later and I get an invoice that says the money has been refunded even though my card doesn’t show this. I will never stay at an Evolve property again and will advise everyone I know about them. I think your cleaning fees and service fee are out of line and excessive.

  Manager's Response:

  Hi Tom, thank you for taking the time to share your feedback about your stay. We're so glad to hear that you enjoyed the house itself, but we deeply regret the confusion and frustration that arose regarding the extension of your stay. From us at Evolve, we take full responsibility for the mistake of sharing an outdated guest contact.
  
  - When you requested to extend your stay, this former contact, no longer affiliated with us or Evolve, inaccurately confirmed your extension and processed a charge to your card. We were unaware of this transaction until after it was made. As soon as this came to our attention, we investigated promptly and found that the extension could not be honored due to a prior booking by other guests.
  
  - We immediately communicated this to you and confirmed that no charges were processed through our system. We advised reaching out to your financial institution to address the erroneous charge made by the former guest contact. We have since taken steps to ensure that all contact information is up to date to prevent such an incident from occurring in the future.
  
  - We sincerely apologize for any inconvenience and disappointment this has caused. Please rest assured that this incident does not reflect our standards of service and hospitality. We have refunded any fees incorrectly charged and are committed to ensuring a smooth and enjoyable experience for all guests.
  
  Thank you again for bringing this matter to our attention, and we hope this explanation helps resolve your concerns.

• Perfect place for family vacation.

  5/5

  The house is very well equipped with everything: towels, blankets, toys, games, paper goods, kitchen stuff, kayaks, bikes, etc. Access to the beach and the park nearby are convenient and fun for all ages. Thank you!!!

  *This review was originally posted on Vrbo

• Perfect spot

  5/5

  Great location and private beach

  *This review was originally posted on Vrbo

• DON'T SNOOZE ON THIS PROPERTY!

  5/5

  Highly recommend staying at this location. Also, don't bring a thing! Hosts well stocked home, along with very generous with toys for kids. 7 adults and 2 year old were perfectly spaced out. Loved the little detailed notes. Loved the close proximity to the park. Also.. we left a puzzle downstairs. 'Magic Shift THE FOREST FEAST'. We had a blast putting it together and was in awe on the outcome. Only took us a few days, a couple hours each evening to get it together.

  I wish we would be back in this area again. Would book again!

  Thank you for the beautiful home and generosity!

  *This review was originally posted on Vrbo