Schuss Mountain Resort Condo: Steps to Golf!

Reviews

• Perfect Gateway Near Beautiful Torch Lake

  5/5

  We had a great stay at the Cortina Condo! The place was clean, comfortable, and in a great location. Karen was such a thoughtful host; she responded quickly to any questions and even put together a wonderful binder full of helpful information about the condo and the area. It made our trip so much easier and more enjoyable. We would definitely stay here again and highly recommend this spot to anyone looking to unwind and enjoy northern Michigan!

• Not happy

  2/5

  Stated multiple times in diff condos by far the worst

  *This review was originally posted on Vrbo

  Manager's Response:

  We’re sorry to hear that your experience did not meet your expectations. We take all guest feedback seriously, as it helps us maintain the high standards that many others have enjoyed and reflected in their positive reviews over the years. The condo is presented accurately through our listing photos, and our contact information was provided so that we could assist promptly if any concerns arose during your stay. Without specific details, it’s challenging to know what may have fallen short, but we remain committed to providing a comfortable and welcoming experience for all guests.

• 3/5

  I want to start by saying that the property owner Karen was top notch! She was attentive, kind, and incredibly accommodating. There were a few glitches for our family. The listing shows a photo of an outdoor pool and also lists it as an amenity. There was no outdoor pool. This was a HUGE disappointment for us. While it may sound silly, it was actually one of the main things that drew us to this property in the first place. When asking about it, we were told that the photo should have been removed. At 9:30pm our first night ( a Friday) while watching a movie, a maintenance man, with a cigarette hanging from his mouth, blowing smoke into the living room, asked from the open window next to us “can you close the window, I don’t want you to get the paint fumes” We were startled and confused, but closed the window. Turns out he was painting the window trim. At 9:45pm. On a Friday. Let Karen know, she also was shocked and let the resort know. ( Again, not her fault) Because it was so nice we had turned the AC off and opened windows that night to sleep. When we woke up the condo smelled like very strong cat pee. Starting to almost feel badly, I texted Karen yet again… she apologized profusely and offered someone to come right away, which we declined. She did refund our cleaning fee though and that was greatly appreciated and she was going to have her cleaning crew come in and clean the carpets after our check out.

  *This review was originally posted on Vrbo

  Manager's Response:

  We shared your review with the homeowner, who appreciated your feedback and provided the following response:
  -We truly appreciate your kind comments. While the incident was unfortunate and beyond our control, please know it has been addressed with management, who have assured us that appropriate measures are in place to prevent it from happening again.
  -We sincerely apologize for the lingering pet odor. While pets are not permitted, the prior occupants had just checked out that morning and no issues were noted during cleaning. Unfortunately, the odor developed afterward. The carpets have since been replaced, as this could not be fully resolved with standard cleaning.
  Thank you for taking the time to leave a review. Your comments help us improve our services for future guests.

• Pleasent visit

  5/5

  The condo was as represented. The beds are comfortable, and the place is in a quiet area. The shower has good water pressure. We were here on a guy's golf trip, we did not use the grill, or stove, we ate lunch and dinner out. We only ate breakfast at the condo and the toaster oven works great. We used it for bagels and heating up left over pizza. Only potential concern is the fridge is a little small, if you were going to be here for more than a few days and plan to cook in the condo, I would suggest bringing a cooler. I assume most of these units', the kitchens are set-up the same way at Schuss. When is the area again, we would stay at this unit if available.

  *This review was originally posted on Vrbo

• 5/5

  Very calm and good for families

  *This review was originally posted on Vrbo