Quirky Baltimore Townhome ~ 2 Mi to Inner Harbor

Reviews

• Clean and great location

  5/5

  Could use more seating but overall the house was fine. I knew we would be there mainly to sleep

  *This review was originally posted on Vrbo

• Needs cleaned

  3/5

  The kitchen area was NOT clean. There was food left in the fridge. There were food stains in the fridge, oven, microwave, toaster oven- that were from not being cleaned. I had to clean before we could use the items we planned on using. The beds only had sheets on them so we had to find blankets to add to the beds. The walls could use a fresh coat of paint and the handrails need tightening. The air vents need cleaned as there was thick dust on them. The location was good for what we needed. Area was semi-quiet at night. When we informed Juan of the messy kitchen his response was, "I see.. thank you for bringing it up will have to change cleaning company". No apology. When asked where we were supposed to put the trash as that was a requirement to remove when we left, his response was "... just relax". Not appropriate for a simple question. If we are to come back to the area, we won't be staying here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Jan, thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the cleanliness issues you encountered upon arrival and the subsequent communication that did not meet your expectations or the standards we strive for. It's clear we missed the mark in providing a welcoming and comfortable environment for you.
  
  The situation you described with the cleaning and the state of the property is not acceptable and not indicative of our commitment to guest satisfaction. Immediate actions have been taken to address these issues, including parting ways with the cleaning staff responsible and enhancing our property maintenance protocols.
  
  Regarding our communication, I apologize for any perceived dismissiveness. My intention was to alleviate your concerns about the trash removal and assure you that we would handle it, aiming to allow you to focus on enjoying your stay. However, I recognize that my response fell short of providing the clarity and support you deserved.
  
  We are committed to learning from this experience and making necessary improvements to ensure our future guests do not face similar issues. While it's disheartening to hear you would not choose to stay with us again, we understand your decision and hope to use your feedback as a stepping stone towards bettering our service.
  
  Thank you again for bringing these matters to our attention.