Bring Your Pet & Visit Springfield: Westfield Home

Reviews

• Great Place!

  5/5

  The house and location were perfect. Comfortable beds! Would definitely stay again

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much for your stay and review, we'll be glad to host you again."

• Not clean

  2/5

  We had to stay because we had no where else to go with 5 people but we considered taking a loss and getting a hotel room. The place had an odor and was not cleaned properly. Dirty bath mat, kitchen mat dirty and stained, carpet stained. Under the sheets the bed was disgusting, walls and ceilings just beat, kitchen table sticky. This was extremely disappointing. I should have read the other review before booking.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jessica, thank you for sharing your feedback. While we regret to hear that your stay did not meet your expectations, we truly value your input and have shared your concerns with the homeowner: We wanted to note that this is the first time we are hearing of these issues, as nothing was reported during your stay. Guests are always encouraged to reach out during their visit so that any concerns can be addressed promptly. Our goal is to ensure a comfortable and enjoyable experience, and we are always here to assist. We appreciate the opportunity to review your feedback and remain committed to providing exceptional stays for all our guests.

• Horrible

  1/5

  The house looked like an abandoned property. It was dirty and gross. The sheets had hair on them. We actually couldn't stay. We were hopeful that after taking pictures and sending them, we have some sort of recoupment but we did not. Even though we booked through vrbo, it was apparently another company's listing and they were also no help. We won't use vrbo again. Also watch out for Evelve,

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Veronica, we’re sorry to hear that your experience didn’t meet your expectations. We take your feedback seriously, and after discussing your concerns with the homeowner, they wanted to share the following:
  - When you reached out about the odor, we offered to send a cleaner immediately to address the issue, but we didn’t receive any further communication from you during your stay.
  - We’ve since reviewed your concerns and, as a gesture of goodwill, agreed to a refund of the cleaning fee.
  - We’re committed to ensuring our property is tidy and welcoming for all guests, and we’re working with our team to ensure we avoid similar issues in the future.
  Thank you for bringing this to our attention. We hope you enjoyed the rest of your trip and would consider giving us another chance to provide you with a better experience.