Lakefront Berkshires Retreat w/ Deck, Dock & Boat!

Reviews

• 2/5

  I don’t like to leave negative reviews. I know owners of rental properties have a lot to deal with and also manage quite a bit of wear and tear. But this property needs work. On the positive side, it could be a great spot - good location, great views and a really nice frame for the house to take it all in. The owners were courteous, got us plowed out of the snow storm, offered a late check out, and disclosed some of the issues in advance. On the negative side:1. Snow made the entries difficult to get into when we arrived.2. Cob webs and dust caked over much of the furniture and fixtures (undisclosed)3. Wood stove disconnected, plastic and duct tape covering the ceiling exhaust (partially disclosed)4. Tree damage on the ceiling interior (disclosed), large plastic and duct tape section of the internal ceiling (undisclosed).5. External roof damage from a tree on the back porch - a chunk of wood with a nail on it flew off and landed a foot next to us while we were on the porch (undisclosed).6. A window screen in the loft was off the window and laying on the floor when we arrived. That same window was broken and wouldn’t shut properly, swinging open in the middle of the winter.Having a rustic stay is fine. It’s a matter of taste I guess. But the broken loft bedroom window, the plastic and duct tape on the ceiling, and the chunks of wood flying off a damaged roof…. Probably time to pull the rental property off market for a bit and put some shine on it.

  *This review was originally posted on Vrbo

  Manager's Response:

  We take it seriously when guests share feedback about their stay and appreciate you taking the time to do so. We passed your comments along to the homeowner, and they’d like to share the following:
  - We appreciated the opportunity to assist during the snowstorm and are glad the late checkout and driveway plowing helped with a safe departure. We’re sorry the winter conditions and maintenance items impacted your stay.
  - The fireplace chimney has been fully replaced and is now operational. The ceiling area referenced was caused by storm-related tree damage and has been securely sealed to prevent exposure to the elements. Permanent exterior repairs are scheduled as weather allows.
  - We personally inspected the roof, deck, and loft window after the stay. At that time, the deck was covered with approximately two feet of undisturbed snow, with no debris present and no signs of loose materials above. We also confirmed the loft window was fully closed, functioning properly, and not broken. Guest safety and comfort are a priority, and we did not find any hazardous conditions.
  - We’ve followed up with our housekeeping and snow removal teams to ensure cobwebs and walkway clearing receive extra attention. During heavy snow, guests are directed to use the lower entrance with heated, carpeted interior stairs for safer access.
  Thank you again for sharing your feedback.

• Lakeside Fun

  4/5

  Lovely setting

• 5/5

• 5/5

  Great spot for a weekend getaway to the lake!

  *This review was originally posted on Vrbo

• Great location, not great house

  2/5

  Lovely lakefront but the house situation was not acceptable

  Manager's Response:

  From the owner:
  "Thank you for sharing your feedback, Carol. We’re sorry to hear that parts of your experience fell short. Guest comfort is very important to us, and we always want our home to feel welcoming and well cared for.
  
  We encourage guests to reach out during their stay so we can quickly resolve any concerns in real time. Since your visit, we’ve double-checked the property and will continue making updates to ensure it remains clean, comfortable, and ready for every guest."