Idyllic Escape w/ Deck in East Sandwich!

Reviews

• Horrible

  1/5

  Came in to broken bed frame, bugs on bed and in bathroom floor was unlevel throughout the home. Very poorly cleaned with stains on the chairs and house rules paper. Duct tape on the floor by the front door covering a hole in the flooring.... We decided not to stay and got a hotel room instead!

  *This review was originally posted on Vrbo

• Smelly/dirty home

  1/5

  The home is unkept and very dirty. The kitchen smells so bad we didn’t use it. If you put anything in the fridge it will taste/smell like garlic. There are minimal linens and bedding- not enough for a comfortable stay. The garbage cans were overflowing when we arrived and never emptied. The bathrooms were disgusting. I don’t usually give bad reviews but I wouldn’t want someone to ruin their vacation by staying here until the owner cleans the place up.

  *This review was originally posted on Vrbo

• Smelly/dirty home

  1/5

  The home is unkept and very dirty. The kitchen smells so bad we didn’t use it. If you put anything in the fridge it will taste/smell like garlic. There are minimal linens and bedding- not enough for a comfortable stay. The garbage cans were overflowing when we arrived and never emptied. The bathrooms were disgusting. I don’t usually give bad reviews but I wouldn’t want someone to ruin their vacation by staying here until the owner cleans the place up.

  Manager's Response:

  Hi Becki, we want our guests to feel relaxed and comfortable in a well-prepared home, so we're sorry to hear that cleanliness didn’t meet your expectations. We reviewed your feedback with the homeowner, who wanted to share the following details:
  - The cleaning team performs a full clean each week, and we have consistently received positive reports about the home's condition. We were surprised to hear about the cleanliness issues you encountered.
  - Additional linens and towels are available upon request. Although we didn’t receive a request during your stay, we’re committed to ensuring all guests have enough bedding and linens for comfort.
  - We will be addressing the issue of trash management to prevent any similar concerns in the future.
  Thank you for taking the time to share your feedback. We rely on this input to help maintain high standards and will continue to work with the homeowner and cleaning team to ensure a better experience for future guests.

• Nice location

  3/5

  People staying in next space was able to l

  *This review was originally posted on Vrbo

• Mediocre and over expensive

  1/5

  Situated between a busy road and railroad track. Safety measures listed not present. Sleeps 4 but only 2 can eat seated in the kitchen.

  Very expensive rate equivalent of a 4 star hotel bit does not offer the same comfort.

  Managed by Evolve with a very poor and bad customer service.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anne, we’re sorry to hear that your stay didn’t meet your expectations, and we appreciate you taking the time to share your feedback. After discussing your comments with the homeowner, they’d like to address the following:
  
  -The seating issue in the kitchen has been addressed by adding two additional stools, and there are also seating options in the living room that can be used if needed.
  -The property has passed all required safety inspections, and we’ve recently installed an additional fire alarm to enhance safety further.
  -The train passing by is infrequent, but we understand how it may have been disruptive during your stay.
  -Regarding pricing, the nightly rate is set competitively, but we understand that additional booking fees from the platform can impact the final cost. Unfortunately, these fees are outside of our control.
  
  Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.