Lousiana Escape Near Hunting: Pets Welcome!

Reviews

• Run down house

  2/5

  Was contacted 3 hours before check in that "lights weren't working because of power surge". In actuality it was because of mice and rats chewing on electrical wires.

  Claimed they had a property right next door with "same amenities" I booked a 2 bedroom 2 bath house and the property we were given was one bedroom one bath.

  Rat droppings everywhere, shower I could barely turn around in, coffee maker not operable, k cups eaten by mice. back door not operable because of settling foundation.

  Sticky surfaces in bedroom, Stained couch, Stairs that were down right dangerous to navigate to beds upstairs. (didn't book a 2 story house with stairs)

  Never have had a bad experience with VRBO but this one was. Should have just stayed at the motel 6.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Chris, we’re sorry to hear that your stay didn't meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience, so we were both surprised and disappointed to hear your feedback and want to take a moment to address your concerns.
  - We notified you of the property switch in the morning of your arrival day and provided a link with all property details. This included accurate photos and information about the layout.
  - The alternative property you stayed in does have two designated bedrooms, both equipped with closets and egress windows.
  - We also made sure you had access to an additional bathroom nearby to accommodate your needs.
  - After further inspection, an electrician confirmed that a damaged wire, not rodents, caused the initial electrical issue at the original property.
  - The home you stayed in was recently remodeled with updated walls, ceilings, flooring, and appliances, and we’re committed to keeping it in great condition for future guests.
  - We understand that the staircase may feel unique due to the custom design, but it meets safety standards and has not received similar feedback from other guests.
  - The coffee maker was verified as operational, and our team found no indication of rodent activity with the provided coffee supplies.
  - Regarding the back door, seasonal humidity can cause minor sticking, but it is secure and fully functional.
  We appreciate your feedback and take guest comments seriously as part of our commitment to continuously improve.
  Thanks again for taking the time to leave your review.