Louisville Area Home: Deck, Fire Pit, Creek!

Reviews

• Fun

  5/5

  Fun

  *This review was originally posted on Vrbo

• Read the reviews

  3/5

  We have mixed reviews.

  The location and accommodations were great. Other than that, things were not exactly as they said they were.

  The photos did not look like what was shown on the listing.

  The bushes were overgrown and our first impression was not great.

  The patio was covered in leaves and tree limbs, and the upstairs banister was broken, but I contacted the host and they sent a team out within an hour to get it cleaned up and fixed. They did not do a very nice job fixing the banister.

  The interior paint was peeling off around the trim and the roof gutters were full of leaves and debris. The outside paint was peeling off as well. The grill was unusable because it was so filthy, you could not cook anything on it.

  The overall cleanliness of the property was very poor. The towels were cheap, they were ants in the kitchen, the water pressure in the entire upstairs was weak to say the least. The handle for the kitchen faucet kept falling off, and some of the lightbulbs were not working.

  We made the best of it and enjoyed our family vacation.

  If I was asked whether or not we would stay here again, I would say no. The owner has a lot of work to do to this property to make better for renting on VRBO.

  *This review was originally posted on Vrbo

• Caution!

  1/5

  I cannot say this strongly enough: Our experience here was COMPLETELY DISAPPOINTING. The yard was not cared for: overgrown, leaves from last fall not collected, broken items on the lawn, etc. The doors and walls were dirty and banged up; the carpet had multiple stains; the stair railing was broken off from the wall and gave way when grabbed. On the deck: broken, old, moldy furniture and rugs. The French doors are nice, but haven't been cleaned ... ever? The towels were thin, small ... borrowed from Motel 6? I could go on. I have pictures. The only positive was that the bedding appeared new and was comfortable.

  I say "caution" because, if you book this rental, you need to screen shot the reservation page and then check it against confirmation emails. Evolve attached "host fees" to my booking that were only itemized in my receipt from VRBO. I will NOT rent from VRBO again, and certainly NEVER a property handled by a management company. Neither Evolve nor the local host returned my calls prior to our stay. When I tried again, after returning home, Tracey (with the Trust and Security Team at Evolve) provided a solution to one of my concerns in a timely and professional manner.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Leah, we want our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize that the house didn't meet your expectations. We've recently upgraded the outdoor furniture by replacing the chairs with four brand new ones to improve comfort for our guests. We'll look into your comments about the yard and consider these suggestions for future improvements.
  - We've shared your feedback with our cleaning team regarding the cleanliness of the doors, walls, carpet, and outdoor rugs to ensure these areas are spotless and guest-ready.
  - We confirmed the railing was a bit loose, and we're working on tightening it. Thank you for letting us know, as guest safety is the top priority for us.
  - We found the towels to be in good condition; they're above average and we've never received complaints about them in the past.
  - Vrbo strives to be transparent with guests at every stage of the booking process, breaking down all rates and fees before the reservation is confirmed.
  - From us here at Evolve, we checked our communication records and found only one instance of you calling our team, which was on 5/3 after your stay, and you were assisted promptly by Trust and Safety.
  We've addressed your comments with the relevant teams so that future guests will receive the exceptional service we strive to provide.

• Great location

  4/5

  We stayed over the weekend to hit up the Bourbon Trail. The house is located in a perfect spot. There was plenty of room for all 10 of us.

  *This review was originally posted on Vrbo

• Great location

  4/5

  We stayed over the weekend to hit up the Bourbon Trail. The house is located in a perfect spot. There was plenty of room for all 10 of us.