Cheerful Grand Rivers Cottage, 1/2 Mi to Lake

Reviews

• went in hottest day of year air was not on smelled like a closes up basement smell never cleared .

  2/5

  Musky smell never cleared house smelled like a damp basement. Temperature. Was 80 in house the air wasn't on went bought 3 fans so we could sleep. .plus there was in a trap with a dead mouse under the couch that needed to be got out smelled lingered. the step in back was just loose blocks .no hand rails. Look like the shower had leak and been fix but may be leaking in wall again. It was the 4th of July i would have ask for money back but all home rentals were taking .I've stayed in vrbo for years .always had beautiful homes and great experiences. i hate given bad reviews but don't to have someone else vacation runt.

  *This review was originally posted on Vrbo

• Perfect location for LBL

  5/5

  This cozy house is in the perfect place for exploring LBL and Grand Rivers

  *This review was originally posted on Vrbo

• Disappointed

  1/5

  Ant problem in kitchen, front door wouldnt open far enough to get in, Back door no stable stairs or railing for elderly guest. Pictures are deceiving not decorated at all like them, not good lighting in dining area to eat. Bedrooms decorated nicely but matresses are awful.

  *This review was originally posted on Vrbo

• No southern hospitality here.

  1/5

  This old house was bare bones. We even had to go buy more toilet paper. The front door screen didn’t open all the way. Does in the house stuck and had to be forced open. Drips all over the floor from years of touch up painting. Roach droppings in the kitchen. The hand soap and dish soap containers almost empty. Peeling paint in the bathroom. when I reached out for help with an extremely uncomfortable bed I was answered with disrespect and curtness. This solution wound up being just to flip over the heated bed cover that had been put on upside down.

  Manager's Response:

  Hi Paul, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. The listing does state that this is a rustic cottage, but we’re sorry if this caught you off guard. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We want all of our guests to rest easy. We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences.
  - As is standard in the vacation rental industry, the owner provides a starter amount of essentials, and once that amount is out, it's typical for the guest to purchase more supplies, especially for longer stays or larger groups. While we try to accommodate all our guests' needs, we're sorry the complimentary supplies didn't meet your preferences.
  - We apologize for the issues you experienced during your stay. Since the cottage is surrounded by nature, pests can be found in the area and occasionally enter if doors or windows are left open. However, we have not seen the types of pests that you mentioned. We do have ongoing pest control that manages and protects the cottage from these issues.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Grand Rivers Easter Adventure

  5/5

  House stay was great . House was just as expected. Loved how we can walk to Patti's ,and Craig's. Happy to see an actual full length mirror. Easy check in and out.