Modern Townhome w/ Fireplace: Near Stoll Park

Reviews

• Kc

  4/5

  Overall good place and great location

  *This review was originally posted on Vrbo

• Below Average

  3/5

  Blinds were broke and laying on the floor. Open hole in the door leading to the basement. Fireplace didn’t work. We were asked to clean more than usual when they charge an obscene amount in cleaning fees. From now on we will book hotels where WE are taken care of and we are not asked to take out trash and put linens in a pile.

  *This review was originally posted on Vrbo

• Unexpected issues in Overland

  2/5

  We experienced a number of issues with this property. As we were trying to find the address in the dark, one of the house numbers was missing so we drove past it. There were so many leaves covering the steps and front landscaped area, we almost fell because we could not see where the step started/ended. When we tried to gain access with the code we were given, it did not work. When we contacted the "guest contact", that cleaning company did not respond immediately. Then we had to contact Evolve who gave us the last renter's code. The person who created our access code entered a wrong number. After finally gaining access to the property, there were more issues.None of the switches in the home are labeled (which is a common courtesy for renters). We found the remote for the living room light and ceiling fan, but the remote would not turn it on. So again we contacted the cleaning company woman (designated contact) to ask about the issue. She didn't know and had to contact the owner. She responded that we had to climb the steep stairs to the second level to flip a light switch. Seriously??? She thought it was funny and said even she didn't know that. There were NO directions to flip a light switch on another level of the home for the fan and light to work.So after getting settled in the home, we grabbed the TV remote to watch some television. Guess what? The remove would only turn on the TV but none of the buttons would work (guide, up, down, changing channels). So yet again, we contact the cleaning company. She proceeded to tell us that the previous renter had taken the remote control. Another remote was being ordered and should arrive in a few days. Again there was NO COMMUNICATION with us about this as an issue. We stayed at this property for 4 nights without access to any television.There were a number of other odd things at this property. The bay window over the sink had a bunch of flies and bugs to greet us. The third bedroom to the right of the stairs literally only CONTAINED A BED! There was no end table or lamp....just a bed. Nowhere to put your glass, reading material, etc. The living room was comfortable and the dining room was nice. The hall bathroom shower was almost impossible to use and the water was dangerously hot. The handles for the water just kept spinning around and around. We finally gave up on using it and shared the shower in the master ensuite. This was the worst experience we have had.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Denise, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:
  - We're sorry you had trouble accessing the property. The local Guest Contact promptly responded via email and text to help you enter the home.
  - The Guest Contact is always kind, respectful, and professional in all interactions with guests.
  - After your stay, we inspected the TV; the HDMI cable was unplugged, rendering the remote that was accessible unusable. This was a simple fix, and the TV is in good working condition.
  As is evidenced by the other great reviews, the owners are accustomed to providing five-star experiences, and we feel confident that future guests will have an enjoyable stay!

• The place was great

  5/5

  We enjoyed our stayed very nice very cozy and so big we loved it staying there again

  *This review was originally posted on Vrbo

• Comfy & Clean

  5/5

  Just what we needed

  *This review was originally posted on Vrbo