Modern Townhome w/ Fireplace: Near Stoll Park

Reviews

• Anniversary trip

  5/5

  Was exactly as expected and very comfortable

  *This review was originally posted on Vrbo

• Short Stay

  4/5

  Stayed three nights, not bad.

  *This review was originally posted on Vrbo

• Worst Experience Ever - This property should be removed for renting.

  1/5

  I've stayed at vacation homes before and this has been the worst one I have ever rented. When we arrived at the house it was completely filthy. All the rooms were dirty, with all the linens on the floor or on the floor in the closet. The bathrooms were dirty, with towels in the tub and the handle in the shower in the master shower falls off, dirty dishes in the kitchen and fridge, mold n coffee maker, trash hasn't been taken out and it had maggots in it. Which made the whole house smell terrible.There were dirty shorts behind the couch and boogers on the curtains.We took pictures and tried to contact the host about it. After ignoring multiple calls she answers and tells us cleaning will arrive in 40 minutes. We requested them to call us when they were done cleaning and they texted us 5 HOURS after check-in. House was still dirty! We just decided to clean the house ourselves, had to buy supplies. All of our plans were cancelled for the first night because we couldn't get ready. After waiting a few hours for the house to be clean in my car I contacted VRBO and multiple people in the chat told me I would get Travel Care treatment due to this situation and I just needed to talk to their specialist. Their specialist told me my issue was MINOR and I just needed to contact the host to fix it. The host listed told me she's not the owner but the janitor. Have texts, videos, and pictures to prove it. This whole experience has been a joke. Deleting VRBO after this. Do not book here!!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ejehi, we’re deeply sorry to hear about your experience and understand how upsetting it must have been. We take such feedback seriously and have followed up with the homeowner, who’d like to share the following:
  
  - There was an unfortunate mix-up with our cleaners, and the home was not cleaned before your arrival. We sincerely apologize for this oversight.
  - Once we were made aware of the issue, we sent a cleaning team within 40 minutes of your check-in to address the situation.
  - After closer to 2-3 hours of cleaning, we're sorry to hear that the professional cleaning did not meet your expectations.
  
  We did all we could to address your concerns while in residence. We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Needs a lot of attention

  1/5

  Not up toVRBO standards. We only stayed two nights out of the five we paid for.

  Unclean. Dead flies in kitchen window, dirty linen on the floor in Master closet, unwashed dish in kitchen cabinet.

  Coffee maker didn’t work, neither did the ice maker. Right side sink in Master bath very slow to drain.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  
  "Thank you for your feedback, Lynn. We apologize for any inconvenience you experienced during your stay. Our property is professionally cleaned between each stay, and we strive to maintain high standards of cleanliness. We regret that we were not informed of the issues with the coffee maker, ice maker, and sink during your stay, as we would have addressed them immediately. We take your concerns seriously and will investigate this matter further to ensure it does not happen again. This type of feedback is unusual for our property, and we appreciate you bringing it to our attention."

• Kc

  4/5

  Overall good place and great location

  *This review was originally posted on Vrbo