Home w/ Fenced Yard: 13 Mi to Downtown Chicago!

Reviews

• Disappointed

  3/5

  The house looks very nice but we didn’t end up staying in it. We had booked the house, only a few days before, as we had to be out of our house when we had our floors refinished. Due to a last minute change (a machine that broke) the floor work was postponed, and we did not end up needing the house. Although the policy is no cancellations within 48 hours, we were disappointed with the lack of understanding on the part of the owner. We booked the house only a few days before. Chances are it would not have been booked for that weekend if we had not booked it. If there was high demand for the property and it was likely to book shortly before the stay, the owner could have considered trying to rebook the property and refunding us for any days that were rebooked. The owner could have given us partial credit or even partial credit to use for a future stay. He did offer a discount for the day after we planned to stay, but our project was delayed until the following day so we didn’t need it. A partial credit to apply to future use for a time we could actually use it would have been appreciated. Even if we didn’t need it ourselves, we could have used it to host out of town family visitors. The no refund policy was clearly stated. I just would have appreciated some understanding on the part of the owner. At a minimum, it would have been nice if they offered to refund the cleaning fee since we did not set foot in the property.