Lava Hot Springs Studio - Walk to Portneuf River!

Reviews

• Perfect location

  4/5

  The room was exactly as described in a great location. Walking distance to the hotsprings and all shopping. Bar was above us and it was not loud at all! The room smelled a bit musty and the cleaning people hadn’t cleaned the coffee pot (grounds were in the basket) but the beds were clean and the bathroom was immaculately clean.

  *This review was originally posted on Vrbo

• Would definitely stay here again!

  5/5

  It was great! The room was nice and clean. It was in a great location. I would definitely stay here again.

• Fun place to stay

  5/5

  We enjoyed our stay

  *This review was originally posted on Vrbo

• Loved the place

  5/5

  Great funky place to stay. Good location for sightseeing around area. Walk to hot springs was a plus!! Beautiful views sitting on our patio. We visited "off season" so town was kind of quiet, but it was fine with us. Two things I would change/add if I were owners, The hot plate did not work, when replacing get a bigger one. That single burner is not much good for 2 people. Also add a bigger fry pan, it was so small if I could have used the hot plate it wouldn't have been big enough for 2 eggs!! Also put a lamp on dresser by bed, it was so dark at night had to use a flashlight to read by. One more thing its ok no sink in bathroom but a small table in there would be nice to put Ur toiletries on instead of on kitchen counter. Just some suggestions. All in all, would tell people to stay there, I bet it's really fun in summer when roof topbar is open. Thanks!

  *This review was originally posted on Vrbo

• Avoid this property at all costs!

  1/5

  There are no A/C units. The owner said he had just taken them off for the winter. There weren’t even windows big enough for a window unit. (Lie #1). The rooftop bar has been red tagged by the city but the owner still has signs up that it’s open to public. We had to call the police at 2AM - due to the public being on our roof until 3:30AM drinking and screaming and throwing patio furniture. Owner was called and said he didn’t see an issue and would check the security cameras. (Lie #2). After finally speaking with the owner - who claimed to not actually be the owner (lie #3) we told him we checked out a day early due to everything that happened. We requested to be reimbursed just for that night we didn’t stay (still paying for the horrible night we spent there) - Cody (the owner) said no and that it wasn’t his problem. And that he would come install a wall AC unit if that would fix the problem. Horrible property - terrible service - the people who hang out at this property are obnoxious and disruptive. Avoid staying here at all costs. This property should be condemned. Cody - should not be able to rent properties on this site. His is dishonest and impossible to deal with.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jud, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  -You reached out to us to say you were leaving a day early and that you wanted a refund.
  -Evolve helps manage our property and they, or Vrbo, needed to be contacted regarding reimbursement. They also require proof of any incidents.
  -We do not advertise A/C as an amenity on our listing.
  -We have exterior cameras that capture movement and noise. There were no loud noises or people, including the police.
  -We feel this review is retaliation for not receiving the refund you desired, and we are sorry that you felt we missed the mark.
  -We appreciate guest feedback and want to do all we can to ensure guests have good stays.