Cozy Island Park Getaway By ATV Trails & Reservoir

Reviews

• Short stay

  4/5

  It was a very nice remodel that was clean and well equipped. It's close to Yellowstone and reseasonably

  priced. The downside was my wife had an ongoing health problem and we left early.

  *This review was originally posted on Vrbo

• My Stay

  3/5

  It was a struggle to find, there’s absolutely no service to connect to in order to find the location, that’s the first thing. Next is that I didn’t get a email telling me the code to the door or anything so that took more time, having to call the help number and talking to them, still barely any service if none. We then received the code for the lockbox which had the house keys in, the code did not work. We tried many times and the lockbox wasn’t opening. Don’t know if it was broke or not because it looked like a piece was broken and missing. Eventually we got into the house by entering that code into the key pad. We got in and everything was nice and clean, there was even a note and some snacks. The chips that were in the box were expired. Overall it wasn’t the best experience, especially the struggle trying to even get into the house and the keys still being in the lockbox, without those we had to leave one door unlock, leaving our stuff at a chance to be getting stolen. Thankfully nothing was but as guests I feel like we shouldn’t have to do all of that, after hours of being in the car it would’ve been nice to simply unlock the door instead of waiting and struggling for another hour and a half. Again overall I wouldn’t recommend or try to stay fully in contact so that you know you have everything you need. That was my stay, writing this is hopes that the owners will do better.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jaylynn, we're sorry to hear that your stay started off with some challenges. Upon receiving your feedback, we double checked and confirmed that all check-in details were sent as scheduled, to the email address on file, upon booking. We regret that you were unable to locate the pre-stay email. We always recommend double checking prior to arriving at the property as we are always happy to re-send details and assist with check-in as needed. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Due to your difficulties with the lockbox, we have updated the check-in instructions to better guide future guests through the process.
  - Next time, please reach out to our local guest contact who is available to assist with any and all issues that may arise during your stay.
  - We apologize for the cell signal issues. The remote location does impact service depending on carrier.

• Good

  4/5

  Loved the location, was only disappointed that the bedroom TV didn't work.

  *This review was originally posted on Vrbo

• Cosy

  5/5

  Very cosy and clean - exactly like the pictures Peaceful location

  *This review was originally posted on Vrbo

• Cosy

  5/5

  Very cosy and clean - exactly like the pictures

  Peaceful location