Pet-Friendly Des Moines Home w/ Fenced Yard!

Reviews

• Xmas 2023

  2/5

  We were disappointed that the kitchen lacked any glassware, knives, forks or dish towels. We discovered rotting brown bananas left in a kitchen cabinet. When notified of these deficiencies, the property manager did not offer any resolution.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We sincerely apologize for the inconvenience you experienced during your stay. It appears there was an oversight on our part regarding the kitchen amenities, and we appreciate you bringing it to our attention. We have addressed this with our cleaning team to ensure that all necessary items, including glassware, knives, forks, and dish towels, are properly stocked for future guests.
  Additionally, we regret the discovery of rotting bananas in the kitchen cabinet. This is certainly not the standard we aim to uphold. We have reinforced our cleaning protocols to ensure a more thorough inspection of the property before each guest's arrival.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Overall nice home

  3/5

  Nice neighborhood, big and lots of space. Shower upstairs was clogged and trash was not taken out, and dryer was broke. But overall a nice place to stay!

  *This review was originally posted on Vrbo

• March Madness

  5/5

  Good place to relax.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much."

• Nothing As It Seems

  1/5

  Let me start with the live roaches crawling on the cabinets in the kitchen. I spotted and killed 2 of them. Roach trap in the bathroom full of dead roaches and dead roaches on the floor. The dishes that were in the house were dirty. The showers were left with used bar soap. There was almost no support as is usual in a rental property. Every drawer, cabinet and closet were empty. The only things in the house were some (dirty) dishes, a few utensils and a (dirty) set of knives. There was also paper towels and hand soap. That was it. No pots and pans, no dish soap, no dishwasher soap, no kitchen towels, no cutting boards, no trash bags, no baking pans, no bottle opener or wine opener, etc. We made so many trips to the store to buy so many things. Also, for a house that sleeps 8, there was 2 bath towels and no bath mat or rug for very slippery tile floors.The owner never responded to our attempts to contact them. The management company's first response took over 48 hours and they have not been very supportive of the problems we experienced with this rental property. A small refund was issued but we still ended up having paid for an unclean, poorly stocked property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hello Chris, thank you for taking the time to review. The homeowner has asked us to pass along the following message:
  "We want all of our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We are new to the vacation rental industry, and you were our first booking, so we truly appreciate your feedback as it helps us improve the experience for future guests. We are addressing these issues you have mentioned with our local cleaning and management services to set expectations and ensure that we meet high-quality standards for all of our future visitors. Thank you for choosing us and take care!"