Waimea Condo < 1 Mile from Mauna Lani Beach Club!

Reviews

• Fabulous family friendly condo!

  5/5

  My family (3 kids under 8) and I had a terrific time at this beautiful condo! The resort is pristine, spectacular pool, and lovely private beach that you can walk to or drive. We appreciated the beach toys and boogie board left in the garage for us to use as well. The beds were firm and comfortable and the views of the stars from the back porch at night were gorgeous. Thanks for a lovely stay!

• 2/5

• NOT clean, NOT pleasant, needs MUCH

  1/5

  I don't like writing a negative review, but this place DOES NOT merit a 9/10 in any way. The only redeeming thing about the unit was a comfortable mattress, but the rest was so shabby that sleeping there wasn't pleasant in general. We love Palm Villas location and feel, and have stayed in several units here. This one is extremely tired and poorly managed. Cockroaches are a regular sighting. Worn and dingy surfaces everywhere, dirty in the corners, nothing fresh. Dirty and uncomfortable (zero padding, sitting on a wood plank essentially) upholstery on the lanai. On arrival we found (and had to pursue) there were no tissues, no beach towels, no body wash, no laundry soap, lightbulbs were out, the outlets in the master bath were inoperable. Manager was communicative but unbelievably pushed back on providing tissues, as "the owner does not offer tissues as an amenity". Unbelievable. They sent someone next day to rectify a couple of these items, and we let the rest go since we had friends in another much more comfortable unit and could hang there. This unit needs a DEEP cleaning, sanitizing, fresh paint throughout, stock the kitchen (with more than two wine glasses), replace seating pads, add a knife sharpener to deal with beat up knives, and an attentive pest service to deal with cockroaches. (We accept cockroaches are a thing in the tropics, but they shouldn't be seen on the kitchen counters each time we walk in there.) Very disappointing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mike, the homeowners were disappointed to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - We addressed an issue with a new cleaner who missed several supply checks; they’ve since been coached, and the missing items—including beach towels, body wash, laundry soap, and lightbulbs—were taken care of the next day.
  - We typically don’t stock tissues as a standard amenity, but we made an exception and purchased some specifically for your stay. As for the wine glasses, our fully stocked kitchen includes dishes, pots, pans, and more; we've since replaced the missing wine glasses, which, due to frequent breakage, are restocked regularly.
  - We’re sorry for any frustration caused—our manager offered to replace a hard-to-reach lightbulb during your stay, but wasn’t granted access to do so.
  - We do have regular pest control in place and haven’t received similar bug reports from other guests; if food was left out, that could have contributed to what you experienced.
  Thanks for taking the time to leave your review.

• Waimea condo

  5/5

  Perfect! Clean and Beautiful Little resort

• Clean and functional apartment on the Kona coast

  5/5

  Apartment is clean, everything works (mostly). The complex is gated, pool is nice, less than 150 ft from the apartment. During our stay we didn't have to compete with lots of other people for access to the pool. It is sort of a "quiet" pool and a nasty old lady (permanent resident I assume) grumbled that my kids were being too loud (they were not) - they were splashing in the water and speaking in normal tone of voice.Garage was a nice perk and the owners were nice enough to let us charge our rental plug-in hybrid during our stay. The beach was a quick walk away, through historic fish ponds. Great for snorkeling.Cons: the kitchen needs a bit of attention (backsplash peeling off above the sink), availability of snorkeling gear would have been a plus (only one set and it was broken), garage keypad battery was dead, owners request guests wash the towels but there was no laundry detergent in the apartmentOverall we would stay there again.

  *This review was originally posted on Vrbo