Evolve | Condo < 1 Mile from Mauna Lani Beach Club

Reviews

• A Gem in Mauna Lani

  5/5

  Beautiful condo in excellent location. Awesome view. Close to Kohala coast resorts and activities. HIghly recommend this property

  *This review was originally posted on Vrbo

• Great stay

  5/5

  We really enjoyed this property

  *This review was originally posted on Vrbo

• Home away from home

  5/5

  Thank you Tiffany and team for making our stay stress free. Your timely and informational replies to our correspondence made the whole process seamless. Keep up the good work.

  *This review was originally posted on Vrbo

• Great place!

  5/5

  Great location, very clean and beautiful rooms.. we had such a great stay!! There were lots of beach goods(body board, cooler box, chair etc etc) and kids sleeping goods(mattress, infant bed flame etc) too. We enjoyed hike, beach time, outside pool.. We would love to come back again! Thanks so much!!

  *This review was originally posted on Vrbo

• Unit not in great condition, no response from property manager about issue

  3/5

  First, the positives: This is a great complex to stay in. The pool is nice, and the location is awesome. I love the trail to the fish ponds and beach that starts right by the complex. And having access to the Beach Club Beach parking lot and amenities is great. The unit is overall not bad. But first problem was I couldn't get the garage door shut. Seems like the door is misaligned or something and it would take great effort to get our car out because after hitting the button you'd have to grab the door and try to keep it aligned on the rails or it would go back up. I wasted a lot of time doing that. Every time I wanted to take my car in or out of the garage it was a major pain. We had two vehicles with us so parking both on the street was not an option. I texted the property manager to let them know after we got there but never got a response. Based on that non-response I never got around to telling them about the other issues. For example, when we arrived, there was one half-roll of toilet paper for the two bathrooms. No paper towels. No soap in the bathrooms. No sponge in the kitchen. There's a store down the street so I went and bought that stuff. I have never stayed in a vacation rental that didn't provide those basics. Especially toilet paper. The coffee maker didn't work. The dishwasher is not installed correctly so when you are loading it, the whole thing tips forward and clanks around. There were some other things that didn't work properly but I can't remember now. Nothing that was a major problem but just not up to the standards I'd expect. The sunset view from the lanai is wonderful but the couch and chairs are incredibly uncomfortable. They are very cheap Target or Walmart style furniture and when you sit on the cushion, all you feel on your bottom is the wooden slats below the cushion.We'll definitely stay at the Palm Villas again but will probably choose a different unit next time.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Alan, we're glad you enjoyed the location and amenities, but we're sorry certain aspects of your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We have never received any complaints about this in the past about the garage door, but we are having our property manager check it out to ensure there are no issues.
  - The cleaners leave a starter supply of essential items for each guest's arrival, including kitchen and bathroom trash bags, laundry and dishwasher pods, dish soap and sponge, two rolls of toilet paper per bathroom, two rolls of paper towels, hand soap, shampoo, and conditioner.
  - The coffee maker has been replaced.
  - Most of the furniture is from a Hawaii furniture store, and while comfort is subjective, we're sorry it didn't suit your personal preference.
  The owners do all they can to make the best possible stay, and we look forward to this property hosting many satisfied guests!