Paradise Park Vacation Rental ~ 4 Mi to Shoreline!

Reviews

• Huge front yard and convenient location

  3/5

  The driving directions are easy but we had initial difficulty finding the right home because there wasn't an address visible from the road. We had an outrigger canoe on top of our car and it easily fit in the front yard - plenty of space to park and maneuver with a canoe.

  The place wasn't cleaned well before our arrival (leftovers in the freezer, drips in the fridge and on the floor, plastic bits on the floor, dirty window sills,...) but the property manager came in for a touch up after we reported the condition to her. We killed or picked up 12 cockroaches during our stay, but this can be expected in Hawaii...

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Hi Kris, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the cleanliness of our property did not meet your expectations upon arrival. Please know that this is not a reflection of our usual standards, and we have addressed this issue with our cleaning team to ensure it doesn't happen again in the future.
  
  We appreciate your understanding regarding the occasional presence of insects in Hawaii's tropical climate. Nevertheless, we understand that encountering them can still be unpleasant, and we're sorry for any discomfort it caused you. We are continuously working on ways to mitigate this issue to provide a more enjoyable experience for our guests.
  
  We're glad to hear that our property manager was able to address your concerns promptly and effectively. She truly takes pride in her work, and we're fortunate to have her on our team.
  Regarding the visibility of our address, we've taken your feedback into account, and we will ensure that it's clearly displayed for future guests to avoid any confusion.
  
  Once again, we apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we will use it to improve our services moving forward. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience."

• Hawaiian Vacation

  4/5

  The house was a beautiful home with plenty of space in a quiet neighborhood.

  There was a lot of cockroaches inside the home.

  *This review was originally posted on Vrbo

• Home away from home!!

  4/5

  We couldn’t have found a better place! There were some small things we weren’t super happy with, but for the size, location, and quality, it really was the perfect stay for our family.

  Pros:

  -incredibly spacious! There was more than enough room for the 6 of us (3 children) to hang out and play, relax, cook, eat, and roam around outside in the huge, fenced in yard.

  -the empty third bedroom made for a perfect “playroom” for the kids. Absolutely loved the piano and all the paper/writing utensils.

  -the closet full of kids toys and entertainment was a very nice surprise and kept the kids busy and happy while home.

  -bathrooms and bedrooms were big and stocked with everything we needed - (except extra pillowcases) loads of extra blankets and pillows, shampoo, conditioner, soap, toothpaste, toilet paper, etc.

  -loved that the kitchen had Tupperware, ice packs and coolers for the run (except the big cooler in closet was a bit smelly so we didn’t use it.)

  -the front and back patios were great to hang outside and watch the rain/listen to qoquis.

  -super great location. Only about 15 minutes from Hilo town, and not too far from Pāhoa, Volcano, Saddle rd. Etc.

  Cons/suggestions:

  -the living room couch was so hard and uncomfortable we barely used it.

  -weren’t able to connect to WiFi (“Wifi connection unstable”) on both the TV and our own devices.

  -the kitchen only provided one cutting board which was a giant super heavy slab of marble, and we did a lot of cooking.

  -the back patio could definitely use some more/brighter lights - would have loved to enjoy dinners outside but it was way too dark.

  -the small trampoline on the back patio would have been so fun but a huge chunk of springs were missing and it wasn’t safe.

  -we had planned to go frog hunting at nights but the grass was a bit long we didn’t end up spending too much time in the yard, which was minor.

  Overall the pros greatly outweighed the cons and we were super happy with our stay, I’d highly recommend it and we would stay here again!! (Also one of the reviews complained about cockroaches.) We did find a few dead ones here and there, but after seeing the swarm of cockroaches outside at night, I’m sure they’re doing what they can to control that problem! It didn’t bother us. House was super clean and bright, thank you for such a memorable stay.

• Very Quiet and Beautiful Home

  5/5

  The home was very quiet,clean, comfy and roomy, and lots of beds, towels, and blankets. Everything was great. The only thing was the internet was out and minimal cell reception. Would definitely rent here again. Check-in process was so easy too.

• complains about our rental house in Keaau

  2/5

  HELLO,

  First of all, we rented this house for 7 people and the house was ready for only 4.

  The pullout sofas were there but no bed sheets, no pillows, no blankets.... I tried to reach our guest contact on the phone but of course no answer from her.

  I had sent her a previous mail and it took her ages to answer me by a question which was not relevant. nonetheless, I sent her the required information because she couldn't find it with our family name but she never aswered my question.

  Besides, the pictures you provide on your site are much nicer than the reality.

  We booked the reservation hoping to do some BBQ in the lanai... No BBQ at all ! We found it completely burnt and distroyed in the garage.

  Worst of all, cockroaches everywhere : dead and alive, under the sofas when we pulled them out, on the walls, in the drawers, on the floor... You can answer me that cockroach is common here, but cleaning the house is the least to do. Besides, we found bread crumbs left on the table, filthy cupboards...

  And it's a shame to rent a house with such dusty carpets and uncomfortable sofas. The price we paid is well above the service.

  As proof, I can provide you pictures later.

  We would like to have a subsidy as a compensation for the poor service/accomodation.

  Hoping to hear from you soon....

  Manager's Response:

  Hi Veronique, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. 
  - We take our listing accuracy seriously and only advertise the property as a two bedroom with two queen beds and two sleeper sofas. Where the queen beds are fully prepared for each guests stay, guests are required to make up the sleeper sofa's as needed for sleeping. Linens, blankets and pillows for these additional sleeping areas can be found in the linen closet. We wish we had been made aware, we would have been more than happy to help you locate them. 
  - We sincerely apologize for any inconvenience. Unfortunately, the previous guests that checked out the same day as your arrival caused damage to the BBQ rendering it inoperable. We were unable to replace/repair it in time for your stay and have since followed up with Evolve to remove this from our listing. 
  - Due to the location of the property, certain critters are prevalent in the area. The property was treated the same day as your arrival, and it is typical after a treatment, critters will come out as they are dying, but we're truly sorry this happened during your stay. 
  - We use a cleaning service to professionally clean the home before each guests stay. This includes, the cleaning of the carpeting. We will follow up with our cleaning team to ensure future guests do not share the same experience. 
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests