Tropical Cabana w/ Deck, Hot Tub & Lush Scenery!

Reviews

• Gecko poop

  3/5

  Charming house, but we weren’t able to use the beautiful upstairs bedroom because there were multiple geckos hanging out in there and there was feces on the bed and floor. The owner said we could change the bedspread but I was afraid they would use the bathroom on me while I was sleeping. Also there were a lot of bugs. You would always expect to see a few on most Hawaii properties, but there were obvious gaps in doors and walls where they could easily get in.Also, the ceiling fans were filthy and we couldn’t use them. The owner did offer to come and clean them, but I just didn’t feel like dealing with it so we used a floor fan. We found ONE that was clean enough to use. The rest of the house was mostly clean. Although there was also feces on the kitchen floor. The adorable geckos do poop a lot.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner, "Aloha Charity, we want our guests to feel completely comfortable during their stay, so we appreciate you taking the time to share your experience.
  We’ve taken care of the ceiling fan issue and truly wish that you had allowed our property manager to address it during your visit as she had offered.
  While geckos are common in Hawaii and help manage the insect population, we agree they can sometimes overstay their welcome. Our practice is using only nontoxic treatments and we now will be incorporating deterrents into our routine to help reduce their presence indoors.  In traditional Hawaiian mythology, geckos are considered guardian spirits and bringers of good luck, and we hope that you experienced aloha spirit during your visit.
   We strive to keep the home clean and welcoming, and we’re reviewing the property thoroughly to make sure every area is guest-ready moving forward.
   We truly want each guest to feel at ease and are taking steps to improve both comfort and cleanliness.
  Thanks again for your helpful feedback—we’re committed to making every stay as enjoyable as possible! Mahalo!"

• Hawaii vacation

  3/5

  The house and surrounding grounds were very nice.

  The hot tub wasn’t working upon our arrival.

  The hot tub was a great amenity and the primary reason why we chose this rental home for our vacation stay.

  So it was disappointing to find out that the hot tub was not working upon our arrival.

  I called the guest contact person Melissa but she didn’t call me back so I called the back up guest contact person Joe. I sent both guest contact people pictures of the controls on the hot tub. After Joe tried to walk us through turning on the hot tub jets over the phone but his attempt was unsuccessful.

  So Joe came over to the house and tried to get the hot tub to work. However he reset the jets, looked up how to turn the jets via YouTube and then he pushed all the buttons on the hot tub but he was unable to get the jets to turn on.

  Melissa returned my call about 9:30 PM and I tried to explain to her that the hot tub jets were not working. Melissa kept saying just reset the jets and the jets will come on. I kept trying to tell Melissa that Joe came over and he already tried to reset the jets and it didn’t work.

  So Melissa said she didn’t want to discuss it anymore because I kept asking her to call Joe and telling her that resetting the hot tub button didn’t work.

  Melissa also said that they ordered parts for the hot tub but it’s Hawaii so it takes a while to receive parts. I replied oh so you knew the hot tub is not working. And she said no and I said then why did you order parts. And Melissa hung up the phone.

  Which was very unprofessional, rude and unnecessary. I didn’t do anything to deserve Melissa hanging up on me.

  I’ve been a Airbnb Super Host for over a year. I definitely didn’t get my Super Host status by being rude, unprofessional and disrespectful to my guests.

  The back up guest Joe was very kind, professional and he went out of his way to try to help us.

  I showed my sister pictures of the house and she loved the house and its amenities just like I did.

  My sister was going to rent this house during the end of July for her birthday vacation. She decided to find another home to rent after I told her about my unpleasant experience with Melissa. Which was on the first day of our stay at the house.

  So Melissa caused the property owner to lose a rental customer. And she is the cause of the property owner getting a bad review from me.

  I’d never do anything to lose a customer, customer referrals or get bad reviews on my home unlike Melissa.

  Manager's Response:

  From the owner:
  "Aloha Melanie, Thanks for the property compliment. We’d like to clarify that the hot tub was operational during your stay and has continued to work properly for subsequent guests. The spa jets required flipping a switch on the lanai near the hot tub, which is a standard part of the setup. Joe was the emergency contact; he went above and beyond to assist in person, and we appreciate you acknowledging his efforts with your spa jet crisis.
  We’re sorry the interaction with our local contact didn’t meet your expectations; while communication could have been smoother, the team did attempt to assist remotely and provide guidance. In the future, you might familiarize yourself with the local noise restrictions prior to booking. We're glad you enjoyed the home overall."

• Tropical getaway

  4/5

  Mapquest got us to the house easily. The hosts helped us with everything we needed. We chose the house for the hot tub because my husband has chronic back pain and hot tub jets help him relax. The hot tub did not have jets that massaged. They just moved the water slightly and only lasted for 5 minutes. That made our stay very difficult for my husband. Also the layout of bathrooms to bedrooms was unusual. All in all we had a good time but not as great as we’d hoped for.

  *This review was originally posted on Vrbo

  Manager's Response:

  Aloha Dorothy, we're glad to hear that you generally enjoyed your stay. Our property manager mentioned you experienced some difficulty with the Smart door lock and a few other items. We apologize for any inconvenience—while all appliances are brand new, they can be a bit unfamiliar at first. The hot tub includes a switch to activate the jets, and our property manager has confirmed they are functioning properly. We're truly sorry to hear that your husband experienced discomfort during your visit. Mahalo for taking the time to share your feedback.

• Excellent unique hideaway

  5/5

  This was just the right amount of funky in this spot. It's a very unusual house in a quiet (except for the local wildlife) area. Layout is weird but workable. The kitchen had all the basics for cooking, tons of linens in the bath, "smart" TV (bring your logins). It's 2 miles from the main road, so stop by the grocery store first. And bonus friendly kitty from next door!

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner: "Aloha Nicolette, many thanks for sharing your review—we’re so pleased to hear you enjoyed your stay! As you noted, the home is truly one of a kind, having been featured on HGTV after a skilled shipwright transformed a redwood water tower into a distinctive and charming retreat. Nestled on two acres beside a nature preserve, the setting offers peaceful seclusion, where birdsong fills the day and evenings bring a chorus of frogs and breathtaking stargazing.We look forward to welcoming you back on your next Big Island adventure. Mahalo!"

• Hawaii 2025

  5/5

  We had a great time.

  Manager's Response:

  From the owner: "Aloha Dorothy, Many thanks for taking the time to post a review. We're always happy to hear that you had a great time. Mahalo!"