Downtown Kailua-Kona Escape: Steps to Ocean!

Reviews

• Good condo

  5/5

  Good

  *This review was originally posted on Vrbo

• 4/5

• 2/5

  Wrong code for the condo, had to sleep in my car

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi William, we want our guests to have a smooth check-in experience, so we're sorry to hear about the trouble you had accessing the condo. After following up with the homeowner, they wanted to share the following:
  - The door code provided was correct and had been successfully used by previous guests.
  - A backup key was available in the lockbox with an alternative code.
  - We'll review the check-in details to ensure they're as clear as possible for future guests. However, our text communication confirms that the provided codes were correct throughout your stay.
  
  We understand how important an easy arrival is and appreciate your feedback. Thanks for taking the time to leave your review!

• Nice beach apartment

  5/5

  It was nice for our short stay and within walking distance of the beach, shops, and restaurants. Would stay again.

• Great location, but everything else left much to be desired

  2/5

  The location is incredibly central and fantastic. The back of the property is right on Ali'i. The rest of it - pretty bad. The sheets were dirty, mattress had stains. One of the "blankets" was an opened up sleeping bag. The under sink cabinet had roach traps (ok, I get it), but one would think they would clean it out in between guests...you can imagine. There were not enough beach towels to accommodate the capacity advertised. The TV did not work, took a while to troubleshoot (with unsightly cables all over the desk). The dish soap left was an open bottle, diluted with (I assume) water, no hand soap at all. The sponge was evidently used and left right near aforementioned roach trap. The bathroom and "kitchen" are a common space, with ants everywhere. It was hard to put any items down on the counters because of this. Upon arrival, we went to turn on the AC, only to discover that it was so disgustingly filthly in there, we didn't want to breathe in that air. This was the worst STR we have ever stayed at. I sincerely hope that this company improves for the sake of the people.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Olivia, thanks for your review. The homeowner wanted to address your concerns:
  - Our cleaning crew follows a thorough process and did not report seeing ants. However, food left out can sometimes attract them in a tropical climate.
  - Roach traps are placed as a precaution due to the environment, and while they are typically replaced after each cleaning, we will remind our team to be diligent about this.
  - The AC unit is wiped down after each stay, and the filter is cleaned regularly to maintain air quality. We’ll ensure this continues to be done consistently.
  - The dish soap provided is a store-bought, medium-sized container that we do not replace between guests to minimize waste. The sponge under the sink is for cleaning between stays, while a separate sponge is provided for guest use.
  - The TV setup includes a power strip behind the desk for convenience, and while there are some visible wires, we will see if any adjustments can be made for a neater appearance.
  We appreciate your feedback and will continue working to improve the guest experience.