Downtown Kailua-Kona Escape: Steps to Ocean!

Reviews

• Close to everything!

  4/5

  Close to everything!

  *This review was originally posted on Vrbo

• Was not up to past standard

  2/5

  Stayed at property before so know area. This unit door lock would not work, so after messing around with guest services for 25 mins and getting backup key, air conditioning was welcome. Room poorly cleaned. Parking was problematic, not enough spaces. Came back from dinner at 8 pm ended up with truck in pay parking a block away for $40 . No other space available.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Donald, we’re sorry to hear your stay did not meet your expectations. After reviewing your feedback, we followed up with the homeowner, who shared the following:
  
  -The concern you raised about dust under the fold-out bed has been thoroughly addressed. We have communicated this feedback to the cleaning team, who have since revised their cleaning protocol to ensure that all areas, including less commonly accessed spaces like underneath the fold-out bed, are given thorough attention during each turnover.
  
  -We acknowledge the electronic lock was not functioning properly during your stay. However, we responded promptly, providing the lockbox code with a key in under twenty -five minutes. The maintenance team is currently addressing the issue to restore the lock's functionality. In the meantime, guests are provided with the lockbox code and instructed to use the key for access.
  
  -Unfortunately, parking availability is outside of our control. This limitation has been clearly noted on all booking platforms to ensure guests are informed ahead of their stay. While we understand this may have caused inconvenience, we strive to communicate these details transparently to set accurate expectations.
  
  Thank you for taking the time to leave your review. We truly appreciate your feedback!

• Could Have Been Better

  3/5

  Great location, convenient to everything. However, we arrived at our unit to find the screen door wide open and the door closer unscrewed from the wall. Once inside, we went to put our clothes in the armoire and one of the doors was broken. There was dust and debris under the bed and couch. Chipped paint on the walls. The bathroom exhaust fan hadn't been cleaned in who knows how long and we weren't surprised when we saw four cockroaches scurrying about. The lanai was covered in sand and hadn't been swept. When we wanted to watch TV, the remote was missing. The owner was responsive yet it appeared he already knew there was no remote and he said there would be a replacement. None ever showed up. We love the Kona Islander Inn but most likely will avoid this unit in the future.

  *This review was originally posted on Vrbo

• 3/5

  It was a good location

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for taking the time to leave some feedback on your reservation. Next time, if there is anything we can do to ensure a 5 star stay, please let us know! We are always available and happy to help guests during their stay."

• Great location, perfect amount of amenities

  5/5

  I always love to stay here every time I come to the side of the island. Location is great nice pool and spa. The place has the perfect amount of amenities. Air conditioner works great.

  *This review was originally posted on Vrbo