Turtle Bay Condo w/Pool Access & Golf Course!

Reviews

• RUN DOWN-dust and mold

  3/5

  The condo is superficially clean, when you first walk in it looks great. And the directions we were given to get in were easy to follow and check-in went smoothly. Within 10-15 minutes, you notice huge dust bunnies all over the ceiling and tops of the drapes (particularly in the bedroom). You are told to use the AC unit sparingly and instead open the windows. That works OK when it is not super windy (which it was, unfortunately, causing doors to slam when we tried to circulate air) and not at night (not safe to have a screen door open all night with a teen daughter in the other room and the master being right next to the parking lot). If we did use the AC unit, it started leaking all over the floor within 20-30 minutes. The fans in the bedroom are both very weak and provided very little cool air. The fans in the family room were much better. The kitchen was very well stocked which was great. However, the fridge/freezer is growing black mold in a few spots (they have attempted to paint over it). And the area between the oven and the fridge is flat-out gross. It needs a very good cleaning which would not be difficult, just pull the fridge out and clean. They have gotten new furniture since they took pictures. The fold-out couch is extremely uncomfortable, you can feel the springs through the mattress. Our daughter opted to sleep on the floor. They have a beautiful wood floor, but it was not put in well and has massive gaps between the planks in many spots. They have not taken the time to recenter any of the pictures since getting new furniture, so it just looks unkempt and sloppy. This condo needs so major TLC. It is in a great location and has potential, it is just not taken care of well enough to actually provide a comfortable place to stay after a long day of activities, especially when it is hard to cool the place down. We had friends staying in two other condos in the same development, and their condos were immaculate and the AC worked great. Hopefully the owners will spend some serious time deep cleaning this place and making it more comfortable We have stayed in VRBOs all over the US and this place was one of the most uncomfortable and run-down condos we have stayed in unfortunately. (We did not attempt to contact the property manager during our stay but we also had no contact which is surprising, typically when we rent a condo they check in with us after a day or two, which I think is excellent customer service!)

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kelli, we're sorry to hear that this condo did not exceed your expectations. After passing your feedback onto the homeowner, they would like to share the following:
  - We apologize for any concerns you encountered. We have had a full rental schedule the past few months, which has made it hard to address some issues, but we are doing our best to keep the property well-maintained.
  - We recently elevated the AC unit, so it no longer leaks on the floor. We also replaced the standing fan in the bedroom and adjusted the ceiling fan in the living room.
  - There have been trade winds blowing the past two months, which can make it difficult to enjoy the open windows and keep the condo clean.
  - We are not aware of any dust issues near the ceiling or mold on the fridge but have asked our cleaner to doublecheck for both. The fridge does get rust spots from the tropical climate, so that may be what you noticed.
  - We are sorry to hear that the sofa bed was uncomfortable, and have ordered a new foam mattress for that.
  - We apologize that you were not completely satisfied with our home. We will continue to make improvements when we can, and we always encourage guests to reach out with any concerns, as we do all we can to provide a great experience.

• Great little one bedroom place

  5/5

  This is a great place for a small family if kids don’t mind sleeping on a couch/floor cushions. Our kids loved it - walking distance to beach, good food and turtle bay resort. Highly recommend it.

  *This review was originally posted on Vrbo

• Property not well maintained

  1/5

  Property was not well maintained

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ramana, thanks for letting us know about your stay. After going over your feedback, the homeowner wanted to address the items that you mentioned:
  -After your checkout, we went to the unit with a handyman to fix a broken drawer in the kitchen.
  -We also noticed the faucet in the bathroom was dripping, and we've purchased a new faucet and will be installing a new vanity.
  Thanks for taking the time to leave your review!

• November Stay

  4/5

  The property was exactly as advertised. We enjoyed it.

  *This review was originally posted on Vrbo

• Location great

  4/5

  Enjoyed location walking to beach.

  *This review was originally posted on Vrbo