Hilo Oasis - 32 Mi to Volcanoes National Park!

Reviews

• Lovely house, but…

  4/5

  This house is very nice with everything one would need.Right across the street are 3 beaches which lead to many blasting stereo cars driving up and down this road as there is a dead end turn around 2 blocks from house. The couches (futons) are not the most comfortable to sit on.The absolute worst part is the next door neighbors 3 very large dogs that start barking 5:00am every day with the neighbor interacting with them. With no air conditioning and the bedroom open windows 10’ from the fence line makes for an unacceptable serene ocean morning.

  *This review was originally posted on Vrbo

• Super cute place for 3-4 people

  5/5

  We really appreciated this house! Everything is clean and ready. The kitchen had all the little fixings needed to buy groceries and cook.It is right by these amazing swimming coves. We saw many turtles and snorkeled with a lot

  *This review was originally posted on Vrbo

• Beach haven

  5/5

  Amazing views from a modern well equipped house. One can watch the sun rise from the front deck.

  *This review was originally posted on Vrbo

• House was good and described as in previous reviews. Bad experience with Evolve property management.

  3/5

  House in a nice location on a well-kept large property, right across from the beach. Well stocked and comfortable. Very nice front porch. Bedrooms smell a bit musky. Would stay again if not for my bad experience with the property management company "Evolve". Stayed at property with a colleague for a conference in Hilo. Booked on my credit card, but had to get my colleague listed on the rental and/or split the charge for reimbursement purposes.Contacted Evolve several days before beginning of rental to ask whether there was any way to add my colleague's name to the rental, and/or to split the charge across two credit cards, or to re-book the rental so that I pay for half the week-long stay and my colleague for the other half. The first inquiry did result in an email from an "advisors from the Guest Experience Team at Evolve" letting me know that she was going to find out what my options were, but she never followed up to provide me with an answer. I called Evolve a few days later, but Evolve was not willing to provide a solution ("against their policy" is what I was told). And there was no attempt at trying to find a solution (we would have been willing to pay a re-booking feel or such). On top of that the person I talked to was remarkably rude, resulting in an upsetting experience. Granted my request may not have been "standard", but I surmise that a locally staffed property management would have resolved my problem in a solution-oriented and friendly manner.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner; Hi Helge, thank you for your stay with us! We are happy that you found the home to your liking!
  
  Being in such close proximity to the beach, the home is exposed to the trade winds which is refreshing, yet brings the salt mist and moisture, causing the musty odor which you experienced, when the house is vacant and locked between guests. We will work with our service provider to ensure more ventilation in the house prior to guest arrival.
  
  We also understand your concern and request to be reimbursed by your employer for your stay and will ask Evolve to revisit the billing contract. This affects the five-star rating that we strive to attain for our reviews.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.
  
  From Evolve; Hi Helge, we here at Evolve also want to thank you for taking the time to leave this review. We're so glad to hear that you enjoyed your stay overall, but we apologize that your experience with us here at Evolve was less than satisfactory. Our goal is to make vacation rentals easy for everyone, and we're very sorry that we missed the mark. We've addressed your feedback with the necessary teams here so that these issues can be prevented going forward. Thank you again for providing such valuable feedback.

• Perfect place on the east cost.

  5/5

  Started out west. Than moved over to Hilo. It was the perfect spot to stay at. Wished we'd gone over sooner and stayed for a longer period in Hilo Oasis.

  *This review was originally posted on Vrbo