Hilo Oasis - 32 Mi to Volcanoes National Park!

Reviews

• House was good and described as in previous reviews. Bad experience with Evolve property management.

  3/5

  House in a nice location on a well-kept large property, right across from the beach. Well stocked and comfortable. Very nice front porch. Bedrooms smell a bit musky. Would stay again if not for my bad experience with the property management company "Evolve". Stayed at property with a colleague for a conference in Hilo. Booked on my credit card, but had to get my colleague listed on the rental and/or split the charge for reimbursement purposes.Contacted Evolve several days before beginning of rental to ask whether there was any way to add my colleague's name to the rental, and/or to split the charge across two credit cards, or to re-book the rental so that I pay for half the week-long stay and my colleague for the other half. The first inquiry did result in an email from an "advisors from the Guest Experience Team at Evolve" letting me know that she was going to find out what my options were, but she never followed up to provide me with an answer. I called Evolve a few days later, but Evolve was not willing to provide a solution ("against their policy" is what I was told). And there was no attempt at trying to find a solution (we would have been willing to pay a re-booking feel or such). On top of that the person I talked to was remarkably rude, resulting in an upsetting experience. Granted my request may not have been "standard", but I surmise that a locally staffed property management would have resolved my problem in a solution-oriented and friendly manner.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner; Hi Helge, thank you for your stay with us! We are happy that you found the home to your liking!
  
  Being in such close proximity to the beach, the home is exposed to the trade winds which is refreshing, yet brings the salt mist and moisture, causing the musty odor which you experienced, when the house is vacant and locked between guests. We will work with our service provider to ensure more ventilation in the house prior to guest arrival.
  
  We also understand your concern and request to be reimbursed by your employer for your stay and will ask Evolve to revisit the billing contract. This affects the five-star rating that we strive to attain for our reviews.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.
  
  From Evolve; Hi Helge, we here at Evolve also want to thank you for taking the time to leave this review. We're so glad to hear that you enjoyed your stay overall, but we apologize that your experience with us here at Evolve was less than satisfactory. Our goal is to make vacation rentals easy for everyone, and we're very sorry that we missed the mark. We've addressed your feedback with the necessary teams here so that these issues can be prevented going forward. Thank you again for providing such valuable feedback.

• Perfect place on the east cost.

  5/5

  Started out west. Than moved over to Hilo. It was the perfect spot to stay at. Wished we'd gone over sooner and stayed for a longer period in Hilo Oasis.

  *This review was originally posted on Vrbo

• Beautiful property and excellent location

  5/5

  Could not have landed a better spot on the Hilo side of the island. Beautiful neighborhood and excellent location. Across the street from the beach park and 10 minutes outside of town it was an excellent stay for 3 days. Some may not enjoy the experience of the local Tacoma boyz culture but we loved it and had fun rating all the suped up cars peeling out over the speedbumps. It only last till about 7-8pm when they close the park gates so it makes for great evening entertainment. If you are lucky enough to get a clear night the stars are incredible from the front yard.

  *This review was originally posted on Vrbo

• Wonderful house and views

  5/5

  I hate to leave any negative feedback because the house and views were really, really wonderful but I would want to know this information myself.

  The house had everything we needed, was clean and comfortable. Loved early mornings on the porch when it was quiet and ease of walking to beach across street. On a referral we went to Hawaii Botanical Gardens and had lunch at the Shake Shack nearby. I felt most relaxed there, so beautiful. The Farmer’s Market is cool. Check out Volcano’s National Park (spend a day).

  As far as what the property manager/owner provided and could control, it was amazing.

  Take this for what you will. To set expectations, the road in front of the house is where everyone goes to cruise. It dead ends shortly past the house, which is the turn around point. You get it all, bumpin’ bass, burnouts, lifted trucks & SUV’s, sports cars, Harley’s, and dirt bikes doing wheelies. I honestly don’t hate any of these things, but it def wasn’t the chill vibe we wanted for vacation. Our experience with quiet hours was it seemed more like a suggestion. Def stuff going on until 11pm or so. Had a 3am wake up call from a car parked across road wanting to share how loud their stereo & bass were for over 40 min before being told to leave.

  I guess we were amazed that others didn’t mention any issues with noise. Maybe it was because we stayed Fri- Mon. I don’t want to steer away from a really great house. Just set your expectations that it’s a possibility.

  *This review was originally posted on Vrbo

• Most Beautiful Location in Hilo

  5/5

  We are so happy with this stay that we plan to come back again for sure. It made our stay worth it and we made awesome memories. Richardson beach is a few steps away so we took advantage of how close it is and visited often. I just wished it had AC, that will be the only negative. Other than that, they have everything you might need to enjoy your stay in Hilo. Thanks again for sharing your beautiful home with us. Mahalo, R’s Family

  *This review was originally posted on Vrbo