5-Acre North Georgia Mountain Retreat w/ Creek!

Reviews

• Cute property

  5/5

  Very cute property.

  *This review was originally posted on Vrbo

• Great cabin

  5/5

  It was a nice stay and the cabin owners were very accommodating

  *This review was originally posted on Vrbo

• FIRST TIME VISIT TO HELEN

  4/5

  The property, the good side:

  The cabin is as pictured, decorated as vintage country style. The yard is large, mostly secluded and yard is equipped with many outdoor activity options. Cabin was acceptably clean and equipped. The screened porch is great.

  The property, the ? side:

  The posted pictures make the the rooms appear larger than they are. The cabin is probably comfortable for two couples or a couple and 2-3 kids but no more. As stated, it is decorated as vintage, unfortunately some of the "vintage" is probably picked up off side of the road, example is dresser in master BR. Property owner has hot water set so that it only gets warm, never hot. HVAC is controlled by a funky thermostat that continuously changes to some preset temps or either it is controlled remotely by wifi. Have to monitor the thermostat constantly to maintain cooler temp. A/C does not keep upstairs cool, no air flow. Property owner is aware of this because large BR has a portable cooling unit. Unfortunately the exhaust hose on it is damaged and will not stay attached. We manage to rig it so it would work to cool room somewhat but needs legitimate repair.

  Bottom line, we would rent this property again but we are now aware of its shortcomings. The positives do outweigh the negatives on this property but would not rate it as excellent (5 stars) but above average (4 stars).

• SpringBreak Cut Short,

  3/5

  I will give credit where it's due, the cabin was cute, clean, the beds were comfy, location was great, and the creek was a blast for my littles.. BUT the property manager was not responsive, the yard was cluttered, weird shed in the front, a bridge was connected to another property with a camper right next to it making it feel like someone could come on the property at any time, they had old ropes hanging over the creek (which my 8 year old swung on & it broke causing her to fall into the river & she landed on a tree), landline was not in working order, the hot water to the shower downstairs would go from scalding hot to freezing cold, and every night we would seem to get extreme headaches & feel very unwell. We had to cut our trip short leaving a day early because of how UNwell we felt. Highly disappointed with how this trip ended.

  *This review was originally posted on Vrbo

  Manager's Response:

  Amanda, thank you for taking the time to provide your feedback on your recent stay at our cabin. We're glad to hear that you found the cabin to your liking in several aspects, such as its cleanliness, comfortable beds, great location, and the creek, which seemed to provide enjoyment for your children. We always aim to create a welcoming and enjoyable environment for our guests, and it's pleasing to know we succeeded in these areas.
  
  However, we are genuinely sorry to hear about the aspects of your stay that did not meet your expectations. We understand the importance of responsive property management, and we apologize for any delay in communication you experienced. Please know that we are taking steps to improve our responsiveness to ensure that our guests' needs are addressed promptly in the future.
  
  We also apologize for the confusion regarding the bridge and the proximity to the neighboring property. We are reviewing how we can better inform our guests about the layout of the property and the surroundings to prevent any future concerns.
  
  The safety of our guests is a top priority, and we are immediately taking action to remove the old ropes over the creek to prevent any further incidents. We regret that your child had an unpleasant experience and hope she is okay.
  
  Regarding the issues with the landline and the hot water fluctuations, we are investigating these matters and will ensure that they are resolved so that our future guests do not face similar inconveniences.
  
  We're also sorry to hear about the health issues you experienced during your stay. While the extreme pollen levels in our area during your visit might have contributed to this, we understand that it does not diminish your discomfort.
  
  Please accept our sincerest apologies for the need to cut your trip short. Our aim is always to ensure our guests leave with positive memories, and we hope to have the opportunity to make things right for you.
  
  Thank you again for your feedback. It is invaluable to us as we strive to improve our service and our guests' experiences.

• Beautiful Property

  4/5

  Absolutely beautiful property. So peaceful it was like massage sitting on the porch drinking coffee. Every little detail was done with love. My only recommendation is to replace the upstairs mattress in the double bed. There is a gigantic hole in the middle of the mattress.

  *This review was originally posted on Vrbo