Cozy Pine Mountain Cabin w/ Screened Porch & Yard!

Reviews

• Pine Mountain Getaway

  5/5

  Nice quiet area to get away and relax and unwind. House had everything we needed for our stay. Home owner was very nice and very informative. Will look forward to coming back another time.

  *This review was originally posted on Vrbo

• Poor Response to No Water & A/C Upon Arrival

  3/5

  Not one to complain generally and while it may have been a "one off", upon our arrival there was no running water and A/C was not working. Called the two primary numbers provided by Evolve and property owner / associate as instructed in case of immediate/ urgent assistance needed but was only able to leave voicemail messages despite several attempts. Have yet to get a call back to even apologize. Fortunately found number of nice couple (Mark and Cathy) who came to our rescue. Apparently water and air are operated remotely by owner who was on a flight. Having booked in advance, feel this oversight is inexcusable and there should be a refund of at least a portion of the fee for the inconvenience. Likely won't stay there again.

  Manager's Response:

  Hi Robert, we want our guests to rest easy when they stay with us, and we apologize that you experienced such issues upon arrival. After reviewing your feedback with the homeowner, they’d like to share the following:
  - The property is equipped with a management system that automatically enables utilities prior to guest arrival. Unfortunately, a rare system failure occurred in this instance, which had not happened before.
  - Upon receiving your voicemail, I immediately contacted Mark and Cindy, who arrived to resolve the water and A/C issue. They were able to fully restore both utilities within 36 minutes.
  - Mark and Cindy are more than just a "nice couple" — they are part of the property’s maintenance team and always ready to assist guests.
  - We have since worked with our housekeeper to ensure more thorough utility checks before guests arrive, and the system issue has been corrected.
  - We appreciate your understanding during what was an unusual situation and will continue improving our processes for future guests.
  Thanks again for taking the time to leave your review!

• Stay was ok

  3/5

  The positives.. it is clean and check in process was easy. The negative was the Mattress. We felt the springs in our back and if one of us moved, we both did. The mattress was very poor quality and unfortunately we slept terrible. We would only stay again if the mattress was replaced.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Carrie, we're glad to hear that you found the property clean and enjoyed a smooth check-in process. We understand how crucial a good night's sleep is, and after discussing your feedback with the homeowner, they wanted to share the following:
  
  - We’re sorry to hear that the mattress didn’t meet your comfort preferences. While we recognize that comfort can vary from guest to guest, we’ll be inspecting the mattress during our next visit to ensure it’s in good condition. The mattress and box spring were replaced less than two years ago, and we recently stayed at the property and found the bed to be comfortable
  - We encourage guests to reach out to us during their stay if they experience any discomfort or issues, as we’re committed to ensuring a positive experience. We’re always happy to assist in making your stay as comfortable as possible
  
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Peaceful

  5/5

  Super cute and peaceful

  *This review was originally posted on Vrbo

• Cute cottage

  5/5

  We enjoyed staying in this private, secluded cottage. Lots of extras provided/included, kitchen things for cooking were a plus.

  *This review was originally posted on Vrbo