Waterfront Escape on Blue Ridge Lake w/ Dock!

Reviews

• Negative

  1/5

  Items not working. The internet did not work when we arrived. Had to spend time on the phone to get it fixed instead of relaxing. Was repaired next day. Dryer did not work. Made owner aware 2nd day of our stay. Was told it would be replaced on 3rd day of our stay. Dryer was never replaced during our stay nor did anyone get back with me as to why. Place is beautiful but horrible customer service.

  Manager's Response:

  Hi Tamara, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:
  -We resolved the internet issue within 24 hours of your check-in and provided advance notice about the problem and scheduled repair. A technician was dispatched and resolved the issue the following morning.
  -As for the dryer, despite efforts, the technician was unable to repair it. Consequently, we have installed a new washer and dryer unit to enhance the guest experience.
  -Our records indicate that you contacted Evolve and were issued a refund for the inconvenience caused by the dryer. We hope the steps we took to address these issues helped to mitigate some of the inconvenience.
  We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.

• Peaceful and Private

  5/5

  Beautiful views and lots of different areas for gathering. Most everything you'd need is provided and the house is so lovely and cozy.

• Beautiful lake front

  5/5

  Beautiful lake front

  *This review was originally posted on Vrbo

• Peaceful

  5/5

  The house was amazing with a beautiful view! Had so many extra amenities! It was the best! We will be back!

  *This review was originally posted on Vrbo

• Waterfront Escape on Blue Ridge

  2/5

  The pictures of this house make it look a lot nicer than it really is. The house could be amazing and the property is beautiful. BUT it is in horrible condition. It is super dirty and not kept up at all!! Everything was dirty. All the used food was still in the refrigerator from the previous guest when we got there. Evolve was the management company. They are AWFUL. I will not rent another house they are managing. They use Motel 6 quality towels in expensive homes. It is like the housekeepers from a bad Motel 6 came to prep the home. There are weeds everywhere. The porch furniture wasn't tidied up. If you happened to move a cushion on a couch there were crumbs and dirt and yucky stuff going back forever!! The house looks amazing in the photos but don't be fooled. It has been used hard. Fabrics are all dirty, rugs are dirty, can't even get into master closet because of the disorganized kid stuff in there. I really didn't even want to sit on the dirty furniture in the house. We left a day early. It was very disappointing. Additionally we never heard a word from Evolve after check in or after we left. Horrible company. Communication with them is awful too. You have to have a separate account from VRBO which is hard to use and you never hear back from anyone. Useless!!

  *This review was originally posted on Vrbo