Townhome w/ Fire Pit & Lake View: Pets Welcome!

Reviews

• Great experience

  4/5

  Property was beautiful and looked exactly like how I was expecting. A few cobwebs and dust on the back porch but was perfect overall.

  *This review was originally posted on Vrbo

• GREAT PLACE TO STAY - SECOND TIME STAYING HERE.

  5/5

  Enjoyed our stay again. The views are perfect especially for watching the fireworks. Very peaceful part of the lake. The sunsets never get old. The renovations look great.

• 2/5

  Views of Lake Chatuge were gorgeous. Otherwise poor to bad.overall review. Spiders by the hundreds on the stairs and doorway . Lots of spider webs. Neither of the porches had been swept in a long time, also spider webs, debris, leaves, etc. Wasps and wasp nests in porches. Not pleasant. Lighting fixtures in bedroom not working. Old furniture, disjointed unmatching furniture. two rockers in disrepair, old, musty towels. Step ladder with fan on it in bedroom. No place to put groceries in kitchen area as pantry door was locked. Screen door the in lower porch wouldn’t close. Musty in one of bedrooms. Socks found in living room, property really had not been cleaned prior to our arrival. Also lack of communication with leasing office on day of arrival as calls went unanswered. Really disappointing stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Belen, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and maintenance of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We have monthly pest control services to manage spiders and wasps, and we will ensure our cleaning team thoroughly sweeps the porches and removes any webs and debris
  - The lighting fixtures in the bedroom require both the wall switch and the lamp switch to be turned on. We will place signs to make this clear for future guests
  - There is no pantry in the kitchen, but we will try to condense items to create more space for groceries
  - We apologize for the missed communication on your arrival day. Our office line does not support text messages, but we are always reachable by phone
  
  Thanks for taking the time to leave your review!

• Nice condo ,cleaned well ,great location

  5/5

  Had an enjoyable stay .Did a little fishing and enjoyed being on the water and the back deck.

  *This review was originally posted on Vrbo

• Pros and CONS

  3/5

  Our rating Over all is a 3. ill explain.. pro's: it was a great family weekend, the lake views were beautiful, we enjoyed fishing, kayaking , grilling out. it was quiet, relaxing & exactly what we needed!

  However, CONS :It was DRASTICALLY smaller than expected and very dusty! Mattresses are hard as bricks, bed frame too big for mattress size & broken in one room caused bruised shins and cussing when the piece fell & cracked my toe twice! It has a nice but VERY COLD jack and jill bathroom downstairs & the upstairs Plumbing is horribly loud

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Katherine, we’re happy to hear you enjoyed fishing and kayaking out on the lake! However, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry the mattress didn't meet your preferences. We’ve also talked with our cleaning crew to ensure all these issues do not recur for future travelers. Thank you for sharing your feedback with us.
  - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. The listing does state that our townhome is 1,200 square feet, but we’re sorry if this caught you off guard. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - Thank you for your insight. We appreciate the feedback so we can continue to improve and provide guests with the 5-star service we are known for. We hope to host you again soon!