Upscale Family Home w/ Dock on Lake Hartwell!

Reviews

• House needs a lot of work

  1/5

  The house could be amazing but needs a lot of work. The inside needs a new paint job. All the carpets needs to be professionally cleaned. They need a professional cleaning crew to come in after each renter in order to make the house ready for the next renters. We found dead bugs all over the place and a cockroach in one of the toilets. If you are going to say there is a dock to use then get the boat out of the slip so renters can use it. Especially since the boat hasn’t been used in over 2 years.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Thomas, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - Our home undergoes routine professional cleanings and inspections after each guest stay. We take great pride in the work of our cleaners, and our cleaning manager performs thorough checks to ensure the property is ready for new guests.
  - We have a routine pest control service in place, which may result in the occasional presence of dead bugs. This is a normal part of the process, but we ensure that any such findings are promptly addressed before each guest's arrival.
  - While there are minor marks in the hallway from regular use, we've never had complaints about the condition of the walls. We’ll continue to monitor this and refresh the paint as needed to keep the home in top shape.
  - The boat in the slip is privately owned and stored there year-round, but we will clarify this in our listing to avoid any confusion. The dock itself remains available for guest use.
  
  The homeowner shared a text message with Evolve that your early departure was due to bad weather and not the cleanliness of the property, which can understandably affect a stay. We hope to host you again in the future under better conditions. Thanks again for taking the time to leave your review!

• Family and friend reunion

  5/5

  The house is absolutely beautiful! Very spacious and matches the pictures. The dock was really enjoyable and even included a large foam mat for chilling at the lake. Our only problems surrounded the wifi, which wasn't working well the whole time. We immediately messaged the host when the wifi wasn’t working. While the host was responsive and friendly, they didn’t really offer much help. It is mentioned that the wifi was spotty on the listing, but it ended up affecting our ability to play music and watch the football games we wanted to watch. Also there were only enough trash bags for the first use and there were not trash bags to replenish so we had to run out. Overall, our group had a great time at the house and would book again!

  *This review was originally posted on Vrbo

• Room to spread out

  4/5

  We are a large extended family, and this house had room for all of us without feeling squished. Besides the bedrooms, there are multiple common spaces so one group could play video games downstairs while another hung out on the porch and someone else napped in the sunroom. The kitchen is very well equipped and the extra refrigerator downstairs was very helpful. The wifi wasn't working properly; it was there, but weak. The hosts were very nice, but due to 3-way communication between them, the owner and ourselves sometimes things got lost and we had to ask multiple times. Overall would recommend for a large group!

  *This review was originally posted on Vrbo

• Lots of room for everyone

  4/5

  Three families there for a Junior National Bass Fishing Tournament. Lots of room in the house and outside to accommodate all of us.

  *This review was originally posted on Vrbo

• Great vacation

  5/5

  We thoroughly enjoyed our stay at Hartwell! Suzanne and Eric were awesome their responsiveness to a few issues was immediate. There was plenty or room and the kitchen was fully equipped and amazing!! The grills worked great and the water was perfect. We did have a small issue with the air in one bedroom upstairs but found a solution with the hosts help. Recommendation would be to replace the couches in the main den as they seem to swallow you up when you sit on them. The downstairs den was the perfect place for the kids to hang out! Would definitely look at renting again!

  *This review was originally posted on Vrbo