Pine Mountain Valley House w/ Pool & Grill!

Reviews

• Nice visit dirty house

  2/5

  Not well maintained pool not cleaned recently grass needed cutting the ice maker and water side didn’t work properly. The overall deep cleaning we expected was not prevalent.

  *This review was originally posted on Vrbo

  Manager's Response:

  Chris, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "Chris, We work very hard to uphold our values and to show every guest that we are here for them whenever needed. From the first time you contacted us, we tried to accommodate your requests.
  
  We tried to work with your schedule to get the ice maker fixed, but you could not find a time that worked so that the repairmen could come by and get it taken care of. The ice maker has been repaired and we have not had any issues with it or with the water side. We provided you and your family with bags because of this inconvenience and there were bags left after you vacated.
  
  We asked for a little time to come over and mow the lawn and you said we could do it when you were not in the home but when we tried you would not allow us to come over. We had rain for days on end and that is why the grass was a little longer than usual, and we tried to explain that to you. We understand you did not want to be bothered and that's ok but it did not get done because you would not give us a chance.
  
  You mentioned to us while at the property that the grill was dirty, this is just an old grill that does not get used and yes it did have a few old ashes in the bottom. However, this seemed to be the only issue while you were in our home. You did not complain or bring up any issues regarding cleanliness.
  
  We have been lucky enough to have the same cleaning crew since we started renting and they have done a tremendous job for us. We have received reviews raving about the cleanliness and they have a very strict regimen that ensures all our guests walk into a home that is 100% clean and sanitized. If you had any issues we wish you had brought this to our attention while in the home rather than in your review.
  
  Regarding the pool, we have it regularly maintained and it was cleaned just before your party arrived. You said that the skimmers had trash, the Pool skimmers are designed to draw water from the surface and suck it through the pool's filtration system. About the top 1/8 inch of water is drawn into the skimmer helping remove the contaminants and debris such as sunscreen, hair, and leaves from the pool before they sink to the bottom. It was working and we were ensured by the maintenance they were not full of trash and working properly.
  
  We take great pride in our home and are happy to be able to share it with others, your family were very nice and they told me how much they enjoyed the house and that everything was great, we're sorry that you did not feel the same way.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Just what we needed & more

  5/5

  This home and property was exactly what we needed and more! Our son was getting married at a nearby venue and this was the perfect retreat for our family. Our grandchildren love the pool and the animals, especially the horses. My favorite spot was the front porch swing. It was So peaceful and spacious I cannot say enough good things about our stay. The hosts were nearby & so great! I would love to go back! It was just what we needed and more.

  *This review was originally posted on Vrbo

• Stewart’s Christmas

  5/5

  We booked this house for our whole family(8 adults ) to spend a day at Callaway Garden’s Christmas . We loved this place . It was close to everything without being in the busy places. The owners were very responsive. We enjoyed the fireplace and loving on the horses . We hope to go back durning the summer to enjoy the pool.

  Very clean and stocked with all you need for cooking on site.

  *This review was originally posted on Vrbo

• what we needed

  5/5

  Visiting with children and grandchildren from different states. We enjoyed the pool and the large "Gaming room".we could set up puzzles on one table and played games on the other tables.Overall very comfortable.

  *This review was originally posted on Vrbo

• Best place in GA!

  5/5

  I cannot express how much I loved my vacation on this property. The owners were first class! I only wish that we could have stayed longer. The pool was amazing, the atmosphere was the best. So peaceful and quiet. We were able to just sit on the front porch, not stress out about anything going on and relax while watching nature and farming...I could go on and on, but the family that owned the property was one of the nicest families I have ever met. They treated us like we were their family. I have no complaints about anything. I just hope that the place is available the next time we are out there!

  *This review was originally posted on Vrbo