'The Ranger House' Columbus Home: Fenced Backyard

Reviews

• AWFUL EXPERIENCE - STAY CLEAR IF THIS PRIPERTY

  1/5

  Upon entering there were dead roaches on the carpet. First bathroom had dead bugs in the tub. Baseboards throughout the home are filthy. Master bedroom shower had mold and mildew in it. Departed the home immediately and reached out to the host who did not answer. I left a message and Never Heard back from the host. I finally reached out to evolve, sent in pictures of the roaches and filth, and after four hours of calls with Evolve they refunded me. I had no place to go as everything was booked bc of Fort Moore graduations. At 10 pm I found a hotel. It was the most miserable experience ever. STAY AWAY FROM THIS PROPERTY.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brennan, we take it seriously when guests let us know that we missed the mark, and we deeply regret the issues you encountered during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We sincerely apologize for the presence of dead roaches and bugs, as well as the cleanliness issues you encountered. The home has since been treated by a professional pest control company on a weekly basis to address this problem.
  -The mold and mildew in the master bedroom shower were due to a leak that has now been repaired.
  -The window in the bathroom, which allowed bugs to enter, has been fixed and sealed to prevent this from happening again.
  -We apologize for any miscommunication. The homeowner was not aware of your call because no message was left. However, Evolve was informed shortly after and began addressing the situation.
  We understand the inconvenience this caused, especially during a busy time with Fort Moore graduations, and we are sorry that you had to find alternative accommodation late at night. Thank you for bringing these issues to our attention. We are committed to improving our services to ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to host you again under better circumstances.

• Nice location - Old house

  3/5

  The house is in a nice location. The kitchen is nice, but the bedroom, bathrooms, and living area could use some updates. The sheets, towels, and bedding are old and thin, and the furniture is also worn. The carport in the back yard is falling in. The owner was nice and responsive, but this house needs some major improvements and a thorough cleaning, especially in the bathrooms.

  *This review was originally posted on Vrbo

• Nice location - Old house

  3/5

  The house is in a nice location. The kitchen is nice, but the bedroom, bathrooms, and living area could use some updates. The sheets, towels, and bedding are old and thin, and the furniture is also worn. The carport in the back yard is falling in.

  The owner was nice and responsive, but this house needs some major improvements and a thorough cleaning, especially in the bathrooms.

  Manager's Response:

  Hi Denise, we appreciate your feedback and are glad you enjoyed the location of the house. After discussing your comments with the homeowner, they wanted to share the following:
  - We strive to ensure our guests have a comfortable stay and wish you had reached out during your visit. This would have allowed us to address your concerns immediately.
  - The sheets, towels, and bedding are regularly updated to maintain quality. We will inspect these items again to ensure they meet our high standards.
  - While some of the furniture is older, it is not worn. We aim to provide a charming and comfortable atmosphere for our guests.
  - We will review the condition of the carport and make any necessary repairs to ensure safety and appearance.
  - A thorough cleaning of the property, including the bathrooms, will be conducted to guarantee a spotless environment for future guests.
  Thanks for your valuable feedback as we continue to improve for future guests!

• Turning green /family pass stay

  4/5

  We had a nice stay it was very close to everything we needed

  *This review was originally posted on Vrbo

• We had the best stay at the Ranger house!

  5/5

  We thoroughly enjoyed our stay at this property. The fenced in backyard and large dining room was a huge hit for our family! The house was very spacious and tidy! We would definitely stay here again when visiting the area. The neighborhood was very quiet and enjoyable as well.

  *This review was originally posted on Vrbo