Cozy Blue Ridge Cabin w/ Sauna & Trail Access!

Reviews

• Not Perfect, But Great Customer Service

  3/5

  The stay did not start off well due to missing 2 major amenities shown in the pics that were not available in the cabin. I was quite upset to say the least. But I always say that you can tell the measure of a person/company when things do not go as planned. Without going into details, both the owner and Evolve responding quickly to my concerns and were understanding of the issues. As a result, we made the best of our stay. If it were not for the issues we encountered, we would rate the cabin with 4 stars.The cabin was nice and the beds were comfortable. Some kitchen items need addressing, but they are minor. The road to the cabin is a bit sketchy on the last stretch when the ground is wet, so drives just need to be aware.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Geary, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We truly appreciate your feedback. During your stay, the missing amenities were promptly replaced with two alternative options of equal value and comfort. 
  - We encourage you to reach out with more details about any kitchen items that may need attention. We are always seeking opportunities to enhance the guest experience, and your input is instrumental in our continuous improvement efforts.
  - Given our cabin's location in a wooded, mountainous area, it's common for access to involve unpaved roads. The map on our listing shows the approximate location and helps guests research the area and local routes before booking, ensuring they're comfortable reaching our property.
  Thanks for taking the time to leave your review. 

• Not Perfect, But Great Customer Service

  3/5

  The stay did not start off well due to missing 2 major amenities shown in the pics that were not available in the cabin. I was quite upset to say the least. But I always say that you can tell the measure of a person/company when things do not go as planned. Without going into details, both the owner and Evolve responding quickly to my concerns and were understanding of the issues. As a result, we made the best of our stay. If it were not for the issues we encountered, we would rate the cabin with 4 stars.

  The cabin was nice and the beds were comfortable. Some kitchen items need addressing, but they are minor. The road to the cabin is a bit sketchy on the last stretch when the ground is wet, so drives just need to be aware.

  Manager's Response:

  Hi Geary, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We do understand that these amenities play a large role when guests book a property. The pool table and the couch were recently replaced so we will be sure to update our listing right away.
  - Our listing reflects the layout of the home, though we’re sorry if this caught you off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked.
  - We try our best to provide a great environment for guests, but sometimes external factors like the roads are simply out of our control. We're sorry to hear that you experienced difficulty with the roads.
  - We do provide a map so that guests can see the approximate location of the home before booking, and we advertise the steep road in the listing description to ensure that guests are aware.
  - We hope you keep us in mind for your future travels. We’d love to host you the next time you visit. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!

• Review

  4/5

  Nice property

  *This review was originally posted on Vrbo

• Anniversary Trip

  4/5

  I give 5 stars to the Owner/Property Manager, Denice. We had a few issues with our trip, but once we messaged Denice, she was very quick to respond and tried to fix the issue at hand. She was very nice and easy to talk to! A few "let down" things we noticed when we arrived after doing our walk-through, was house keeping could've done a better job. We had a toilet that looked like it hadn't been cleaned in a while and was growing some mold, we had several dead insects in the cabin (which I know can be inevitable, but we stepped on one and it was crunchy like it had been there for a while), we found hairs in the shower and in the floors.Even though the packet states "firewood available on first floor", we were expecting to have a nice fire in the fireplace, but no firewood was left and sticks and branches can only do so much. - So bring your own firewood or an axe if you would like a fire! We also noticed a very pungent mold smell downstairs. Like it has been wet and closed up for a while. So we never got to go downstairs to enjoy the pool table. If you have a truck, I would drive it. It's a steep hill and very bumpy! My car wouldn't have made the trip, it's a good things we drove my husbands truck. The cabin itself was nice and we had a great time just relaxing and doing a few things here and there.

  *This review was originally posted on Vrbo

• Family Fall Getaway

  5/5

  We enjoyed our stay. Beautiful home, well stocked kitchen, very quiet and peaceful.

  *This review was originally posted on Vrbo