Pool & Putting Green Access: West Park Escape

Reviews

• Could've been so good

  3/5

  Our group of 5 stayed here from Mar 19-25. Communication with host was easy, although initially confusing because we had to log in to two different apps (Vrbo and the property manager's own app) to find the check-in instructions. Host let us check in very early, which was very convenient. We picked the place because although it's a studio, it still looked like a good place to work from home while chilling by the pool. Unfortunately, the wifi was extremely bad (except for a specific spot in one of the beds) so we ended up staying elsewhere during the days we were there. Both audio and video calls wouldn't stay connected for a minute. We didn't get to spend time there during the day, and not experience the pool area at all. We asked for another roll of toilet paper, but they said they only give one roll per reservation, which I'd normally understand but we stayed for 6 nights... We saw that they added another single bed which was helpful for us. Location was good, especially we specifically chose the place as well because of its proximity to Hard Rock Stadium. The other reviewers mentioned the stomping noise from the above neighbors, which I guess is really just the house structure. They didn't use the common living room area, which was good for us because the studio is directly connected to it and we couldn't figure out how to lock the door that separates the two rooms. Unfortunately, it's not worth the price and we prolly should've stayed at the more modest option we had.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Loi, we're sorry your stay fell short of expectations. The homeowner would like to address your concerns:
  - While we understand that using two different apps can be confusing, unfortunately, this is part of the booking process we don’t have control over, though we appreciate your patience.
  - We're truly sorry about the WiFi issues. Comcast was performing service work in the area during your stay, which caused unexpected disruptions beyond our control.
  - We do provide one large roll of toilet paper per reservation, as stated in the listing. We apologize that we couldn’t provide an additional roll during your visit due to the limited availability of support staff at the time.
  - To clarify, the area you mentioned as a “common living room” is actually part of your private rental, as reflected in the listing photos. The door in question was not meant to be locked, as there are no shared spaces connected to this unit.
  We appreciate your comments and hope that despite these issues, you still enjoyed your stay.

• 5/5

  Perfect place for good time in miami

  *This review was originally posted on Vrbo

• 3/5

  Beautiful place but can hear the people upstairs and very heavy walking .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andrea, we’ve shared your review with the homeowner, and they wanted to provide the following response: We always strive to create a comfortable and welcoming environment for our guests, and we truly value your feedback. While we maintain high standards for our property and do everything within our control to ensure a peaceful stay, certain factors, such as footsteps or conversations from neighboring units, are unfortunately beyond our ability to manage. We regret that this may have affected the tranquility you were seeking during your visit. This is the first time a guest has brought up concerns about noise. Thank you for taking the time to leave your review.

• 5/5

  Recomiendo

  *This review was originally posted on Vrbo

• Amazing

  4/5

  Our stay was very easygoing, the pool was big and the sleeping space cute and comfortable. If we had any question, just a quick text and we get answered right away.

  *This review was originally posted on Vrbo