St Augustine Getaway w/ Porch: 1 Block to Beach!

Reviews

• Terrible Experience

  1/5

  We arrived at the property to find a horrible smell, filthy window sills,toilet paper holder rusted, pool key did not work, vents filthy. Two bicycles - a child’s bike and an adult bike sitting in the master bedroom. Furniture in the porch was the worst problem- two matching chairs had so much rust on the arms that if you rested your arm on them, the rust rubbed off on you. Chair cushion was ripped and stuffing coming out. The other chair had what looked to us to be black mold growing on the cushion! The third chair was wicker and had a huge hole in the seat! The porch was filthy! We contacted the owner and she said her condo was always clean. We took photos of all the problems and sent them to her and she wrote back agreeing it was bad. We told her we would not be staying in the home and she was very upset saying she would buy new furniture if we stayed. We said no - we would not stay even one night. We contacted VRBO and they opened a case for us. Apparently a company called Evolve manages this property and they opened a case as well. We sent VRBO And Evolve photos of the property. We left and had to find a hotel - a half hour away. Yesterday we received notice from Evolve that there would be no refund because we didn’t give the home owner a chance to resolve the problem. What? They expected us to stay in that filth while the owner bought new furniture?! Never heard back from VRBO. We have used VRBO for years - never thought they would treat us like this.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Barb, thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We followed up with the owner after reading your feedback, who would like to address the following:
  - Cleanliness and comfort are top priorities for us, and we regret that the condition of the outdoor furniture, window sills, and other areas did not meet your standards. We have since replaced the outdoor furniture and addressed the other maintenance issues you mentioned.
  - We understand your frustration regarding the pool key and have made sure it is functioning properly for future guests.
  - While we did offer to address your concerns during your stay, we respect your decision to seek alternative accommodations.
  We value your feedback and will continue to make improvements based on your experience. Thank you for helping us enhance our guest experience.

• C Lean and cozy

  5/5

  Clean and close to beach

  *This review was originally posted on Vrbo

• October 2024

  5/5

  Unit was everything we needed. Clean and had extras to use like beach chairs and sand toys. Unit AC wasn’t working morning of check in and owner had someone out that afternoon who fixed it. Short walk to beach so perfect location. Beds were comfy!

  *This review was originally posted on Vrbo

• Alittle weekend getaway

  4/5

  The unit was nicely decorated and accommodating. The area was close to down town and restaurants. The pool was great,we had a great time.

  *This review was originally posted on Vrbo

• Will definitely stay here again!

  5/5

  Had everything we needed and we appreciated having all the basics to start us out - soap in both bathrooms, toilet paper, paper towels, laundry/dish soap. Very well thought out. All the furniture was comfortable, apartment had a nice layout too. Pool was really clean and big. Property well maintained and easy beach access. We will definitely rent this unit again in the future. Really enjoyed our stay.

  *This review was originally posted on Vrbo