Historic 1900 Cottage in Downtown St Augustine!

Reviews

• Perfect Property. Communication Lacking.

  3/5

  This is a beautiful property that has absolutely everything you can imagine needing. The location is excellent, close to historic center, quite and private. Unfortunately we had issues with communication with both the property owner and the management company. The property had not been cleaned when we arrived. No response was ever received from the property owner. I did manage to eventually reach the management company on the phone after sitting on hold for some time. They initially mentioned a plumbing issue that would prevent us from staying there. No plumbing issue was obvious to us and everything seemed to work just fine. No details on that were ever offered and we were ultimately allowed to stay. We washed towels and sheets and settled in.The cleaning fee was removed from my bill. I'm glad we stayed, apart from the inconvenience related to cleaning and stress involved with the uncertainty about whether or not we would be allowed to stay. Communication and responsiveness to the issues we encountered was very concerning.

  *This review was originally posted on Vrbo

  Manager's Response:

  We at Evolve would like to extend our sincerest apologies for the confusion and inconvenience you experienced during your recent booking. Due to unexpected maintenance issues at the property you were scheduled to stay at, including plumbing problems and a leak, the property was not in a condition that meets our high standards for guest experiences.
  
  Although the property owner did everything possible to address these issues promptly and informed us to communicate these concerns and cancel the booking, we recognize that this message was not relayed to you as it should have been. This breakdown in communication is deeply regrettable and does not reflect the rigorous standards of service and care we aim to provide our guests.
  
  Please know we are taking this matter seriously and are implementing measures to ensure such an oversight does not occur in the future. Our goal is always to provide transparent, timely communication to support the best possible guest experience.
  
  Thank you for your understanding in this matter. We value your trust and are committed to restoring it by ensuring that your future experiences with Evolve reflect the high standards we set for ourselves and our partners.

• New years

  5/5

  Went for new years it was great location we were able to walk everywhere. The place was beautiful, clean and private

  *This review was originally posted on Vrbo

• A great little cottage

  5/5

  A beautifully decorated cottage close to all that historic downtown St. Augustine has to offer. The beds, pillows and linens were all very comfortable. The cottage was very clean and just beautifully decorated both inside and out. The hot tub in the backyard was a perfect way to end the day. They also have a small fire pit in the backyard. We didn't get a chance to use it due to it being rather breezy during our stay, and we didn't want to take a chance of lighting a fire with the breezy wind conditions. A great place to stay when visiting St. Augustine. We will definitely rent this cottage again.

• Perfect size and convenient location

  5/5

  Size of the house was great for us and the location was awesome. The hot tub was fantastic each night. Great spot and so close to so many must do spots

  *This review was originally posted on Vrbo

• The Pink Hen House is a true gem.

  5/5

  Are you considering a stay at the Pink Hen House? If so, book it NOW! This place is a true gem. We loved every moment of our stay here and we were deeply saddened when we had to leave. We are already planning a trip back to the Pink Hen House one day. I wish I could give it more than 5 stars.

  *This review was originally posted on Vrbo