Large Pompano Home w/ Pool: Walk to Private Beach

Reviews

• Comfortable home for a large group

  5/5

  The house is very comfortable; kitchen is well equipped and living area is very roomy for a large group. Customer care contact (Valerie) was very courteous and responsive. Location is great. I would stay there again.

• Absolutely Great Stay...

  5/5

  House was very nice & clean. Check-in was by code which I loved...my flight was delayed so code check-in was perfect.

  Nice lil best kept secret everything was great for our work/vacation. We come every year for our annual work trip. Definitely booking this one again!

  *This review was originally posted on Vrbo

• 4/5

  The management company did a great job with communication. The property is in a good location. It is not a private beach and a good half mile walk to an access. The pool and pool area are nice. The house is set up well. It worked well for our family gathering.

  It does need some improvements. The property has great potential. Most of the bedding is very worn and there were no extra blankets, there was no soap or shampoo. (The management company did bring 4 (very small bars). The cushions on the outdoor patio either were very worn or non-existing.

  It is located in a very quiet neighborhood.

  *This review was originally posted on Vrbo

• Nightmare

  1/5

  It was a nightmare from the checkin process. House need upgrades, ant traps lying around ( my daughter is 1 and found 2), pool does not stay heated(despite paying) towels worn down, itchy sheets, very dust, nosey neighbors. I received approval from Val and have a birthday dinner outside as long as it wasn’t more then 20 guest. She also, let me know it was ok for to smoke or vape on the patio (which was random) She asked me to contact her to pick up tras. On a day before check out, the decorator pick up her items. I was not there at the time and PM admitted to watching me leave. PM was there and started yelling at her. I’m assuming she was there to Pick up the trash bags. The Decorator informed her it was no party it was dinner that my parents cooked. The PM continue to call the decorator a lier. She explained she just decorated the tables for me and my family. The PM continue to belittle her making her extremely

  uncomfortable. She yell at her and told her to not touch anything because she was taking pictures and force her to give her business card to her. She made racist and derogatory remarks about the quality of guest who booked the rental.She was going on about me and our guest we left the place smelling with smoke and liquor, but house was spotless. Val arrived to pick up the trash and to talk about us to the decorator. There is a clear communication issue. I feel bad for the owner, the house needs better management. So much more to say. Save yourself the headache.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Cherinna, we always appreciate honest and constructive feedback, but after talking with the homeowner, we'd like to clarify the following:
  - We have ant traps beneath the refrigerator and dishwasher, discreetly placed and not easily accessible, as a precaution due to the prevalence of ants in Florida. We also maintain monthly pest control visits to ensure the home remains protected from these issues.
  - We've investigated your comment about the pool heat and confirmed that the heater functioned properly throughout your stay, ensuring the pool remained heated to a comfortable temperature.
  - We've addressed your cleanliness concerns with our local management team. They found that the towels were in good condition, the sheets were clean, and the home was dust-free. Upon your arrival, we checked in with you, and you shared your satisfaction with the home. We didn't receive any further communication from you during your stay to address any concerns. 
  - We followed up with Val, who shared that she never approved more than 10 guests. Our property's maximum occupancy, as per Pompano Beach density laws, is stated in the listing and pre-stay information for guests' awareness both before and after booking.
  - Val clarified that she never endorsed smoking or vaping whatsoever. This aligns with our house rules, which our team strictly adheres to for all reservations. After your checkout, the property had a smoke odor, which has now been fully aired out.
  - Despite agreeing to our rental agreement, which prohibits parties, you hosted a large event during your stay. You brought in a party planner and shared the access code to the home enabling the addition of tables, chairs, and decorations. The house rules are stated in the rental agreement, listing, and pre-stay communication. These rules are in place for the safety of all guests, to follow local laws, and to maintain peace with our neighbors. 
  - Our team politely reiterated our house rules when they became aware of the issues and confirmed with certainty that no racist or derogatory remarks were made.
  - The home was left in unsatisfactory conditions after your checkout, which required us to hire an outside company to remove all of the trash left behind. While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own.
  We work hard to provide an outstanding guest experience, and we look forward to hosting many satisfied guests.

• Good and bad

  2/5

  We absolutely loved the pool and outdoor space. Fabulous. Mike from Evolve is an absolute superstar, and made everything easier!! The problem was the house itself. The air conditioning wad inadequate. The living room was frigid, but we wore sweatshirts. The cold air made it to the kitchen and one downstairs bedroom, but no where else. The first floor master appears not to even have vents. The upstairs was very stuffy even with every fan going full blast. There were bugs in the kitchen and upstairs bathrooms. Dirty carpet on the stairs and second floor, including bathroom. To enter the home you have to walk through one of the downstairs bathrooms. Not ideal to use that as a functional bathroom. Sorry to say that I cannot recommend this place

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lisa, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose our home and we apologize for any inconvenience you experienced during your stay.
  -There are 3 separate thermostats for the entire home that control the new A/C system we have and all the rooms have vents. Apologies for the misunderstanding. We wish you had reached out to us during your stay if there were any heating issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  -As the home is located on the beach, pests can be prevalent in the area and occasionally enter if doors are left open. We have ongoing pest control that manages and protects the home from these issues. This home has 10 entrances and can be accessed in many ways other than the one you were using. We will look into any concerns with the carpet so future guests do not have any concerns.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.