Palm Beach Gardens Condo w/ Pool & Beach Access

Reviews

• Un-safe Un-clean Un-friendly

  1/5

  The backboard mirror behind the master bed is very old, heavy and about to fall on the bed. It will hurt someone or kill someone. The property is managed by Evolve and they simply told me to sleep in the other room. The carpet does not appear to have been cleaned in many years and is completely stained and stinks. This property should not be rented until repaired and cleaned. GROSS!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi M, thank you for sharing your concerns with us; we take all guest feedback seriously! After reading your comments, the homeowner wanted to share the following:
  - Regarding the headboard, it has been securely in place since 2002 without any issues, and it's very stable. We haven't had any other guests' concerns about it possibly falling.
  - The carpet in the unit is thoroughly cleaned three times a year to ensure it meets our standards of cleanliness.
  We appreciate your review as it helps us to maintain and improve our property standards. We hope to host you again and provide an even better experience.

• Change the Carpet

  1/5

  The carpet and furniture are far worse than indicated in pictures. I would not rent again unless the carpet in whole place was ripped up and removed. The furniture has spots and holes in some places. Someone had even tried to "Sage" the place. The musty smell is still there as indicated in a prior review.This unit could be great if you took up the carpet and replaced the furniture.The area is too nice of an area to have such a VRBO listed. We cannot say we would rent again due to the old and stained carpet and furniture. It could be easily fixed.It's a shame for the area. PGA National is known for its beautiful location. "FOR THE LOVE OF GOD, CHANGE THE CARPET!"

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bonnie, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose our home and we apologize for any inconvenience you experienced. We do have the carpets cleaned twice a year and will look into these concerns as soon as possible so they do not impact any future guests.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

• Just Okay

  3/5

  Unit was as advertised with everythihg you could need. However, the unit is in dire need of a facelift. Carpet had MANY stains throughout the unit. Furniture was very used / old, including the beds and couch. There were constantly little bugs around the sink and bathroon area in the master bedroom. The pool was the best part of the stay. We stayed for a 3 night long weekend, a whole week here would be tough for us. We wwre veey happy to allow us to check in early, however the 10am checkout was a bit early in my mind.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Adam, Thank you for sharing your recent stay experience with us. Your feedback means a lot, and we've passed it on to the homeowner, who wanted to personally address your concerns:
  - Thank you for choosing to stay in our Palm Beach Gardens, Florida condominium and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - We're delighted you found our unit well-equipped and enjoyed the pool. We were happy to accommodate your early check-in request. We're sorry about the carpet stains, but please know it's cleaned twice a year. The guest room mattress was replaced in 2021 for better comfort.
  - The pest issue you mentioned is concerning, and we'll address it promptly. Regarding check-in and check-out times, we appreciate your input and will review our policies.
  
  Your feedback is invaluable as we strive to improve. We hope you'll consider staying with us again, and we'll ensure a better experience next time.

• Not what I expected

  3/5

  Weird

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Christina, We truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  - Thank you for choosing to stay in our Palm Beach Gardens, Florida condominium and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - We're sorry to learn that your stay didn't meet your expectations, and we apologize for any inconvenience you experienced. Please know that your satisfaction is of utmost importance to us. Upon receiving your feedback, we took immediate steps to resolve any issues you were experiencing to ensure they won't affect future guests.
  - We are dedicated to ensuring a positive and enjoyable experience for all our guests. We hope the resolution we provided has helped ease any inconveniences you experienced, demonstrating our commitment to your comfort during your stay.
  
  Thank you for choosing to stay with us, and we wish you well on your upcoming travels.

• Great location/horrible service

  2/5

  With the expecting of this place being so near to the PGA National golf course this place was a horrible experience. The place wasn’t clean when we arrived at 4:30pm, cleaners came around 7 and were there for 2 hours actually cleaning it. Wifi didn’t work, only 4 channels on the TVs, the fridge would continuously beep until we unplugged and plugged back in. When I contacted the person on my check in list, he basically just said sorry things happen. Never once tried to make anything right with us. When I called about the fridge at 12:06 he never responded to me till after 4 and said he could come the next morning to “try” and fix it. I have dealt with Evolve before and maybe it’s because of the owner, but I wouldn’t want to deal with this company again if this is how they treat their paying customers at a home away from home!

  *This review was originally posted on Vrbo