New Smyrna Beach Condo w/ Ocean-View Balcony!

Reviews

• good but needs a few things

  3/5

  There were no fire alarms in the condo- they were missing!We didn't have enough towels, there was only one garbage bag , no soap in shower or tissues in bathroom. There was also no dishwasher soap . Pots and pans in kitchen need to be updated. Lights and fan need to be updated. Overall it was comfortable- pool and beach very nice.

  *This review was originally posted on Vrbo

• good but needs a few things

  3/5

  There were no fire alarms in the condo- they were missing!We didn't have enough towels, there was only one garbage bag , no soap in shower or tissues in bathroom. There was also no dishwasher soap . Pots and pans in kitchen need to be updated. Lights and fan need to be updated. Overall it was comfortable- pool and beach very nice.

  Manager's Response:

  Hi Jane, we take guest safety and comfort very seriously, so we appreciate you bringing these concerns to our attention. After sharing your feedback with the homeowner, they wanted to clarify the following:
  -There are currently four working fire alarms in the condo, as required by both the condo association and the city, and the homeowner will double-check everything during their next visit to ensure all safety measures are in place.
  -Additional bath towels and beach towels will be added to ensure future guests have plenty of linens.
  -The homeowner will also review the stock of essentials like garbage bags, soap, and dishwasher detergent to ensure they are fully replenished for every stay.
  -The pots and pans are high-quality Calphalon, but the homeowner will inspect them during their visit to ensure they are still in good condition.
  -Two new umbrellas will be added after previous ones were stolen over the summer.
  Thanks for sharing your experience, and we're glad you found the condo comfortable and enjoyed the pool and beach! We appreciate your feedback as we continue to improve the guest experience and hope to have the chance to host you again.

• Great place to stay

  5/5

  This was a great place to stay. It was very comfortable and felt like home.

  *This review was originally posted on Vrbo

• Great place to stay

  5/5

  This is a great place to stay. It was very comfortable and felt like home.

• Listing is a lie

  1/5

  Listing is a lie. I have photos of my socks covered in pet hair and this was just from the kitchen. So, the "no pets" is a lie. Also, no umbrella to take to the beach. Pool is deeper than 6 feet too. Whoever wrote the listing needs to be fired.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback, James. Your input is highly valued, and we appreciate you taking the time to let us know about your experience. We take your concerns seriously and would like to address each point you raised.
  
  -Regarding the pet hair, please be assured that our property has a strict no-pets policy. Our cleaning team is dedicated to thoroughly cleaning and sanitizing the home between guests, and we will discuss your feedback with them to ensure the highest standards of cleanliness are consistently met.
  -We apologize for the missing umbrella. There were two umbrellas at the property during our last visit, and we will make sure they are replaced promptly.
  -As for the pool, it does step down from 3 feet to 6 feet. We will review the listing to ensure this information is clearly communicated.
  
  Thank you for bringing these issues to our attention. We are committed to providing an exceptional experience and will take steps to address your concerns. As evidenced by the numerous excellent reviews, these owners consistently provide five-star experiences, and we look forward to this property continuing to host many happy travelers!