Luxe Top-Floor Condo in Beautiful Lely Resort

Reviews

• Naples

  5/5

  Everything was lovely. It was an accurate listing very clean. Everything worked beautifully. We’re very happy there. I loved sitting out on the lanai every morning.

  *This review was originally posted on Vrbo

• 5/5

  This was a great place to stay if you want quiet, safe, clean, spacious condo. Bed was comfortable and there was everything we needed for anything including a day at the beach.

  Close to a Publix and several other stores and restaurants.

  *This review was originally posted on Vrbo

• New Year

  5/5

  Enjoyed our second visit.

  *This review was originally posted on Vrbo

• Clean and Well Equipped

  5/5

  The condo is exactly as the pictures show. The unit is clean, comfortable and well equipped. We did not use the pool but saw many using it and enjoying the loungers. Parking is easy and elevator right to unit.

• Listing is poorly represented

  1/5

  There was a smell when we walked in the condo and it was obvious the condo had not been properly cleaned.

  The couch and decorative pillows on the couch are stained. There was a lot of dust on the furniture and the dining room chairs were stained. The dining room chair, against the wall, has a very loose front leg. The soap dispenser for the washer was not clean. There was a buildup of lint and residue in the rubber seal of the dryer. We cleaned it out; however, it is too coated. There were small, tiny bugs around the condo, including in the dryer

  The bed sheets and bed covers were stained. We washed all the bed sheets and bed covers before we went to sleep the first night which was very unexpected after a long drive from Canada. The primary bedroom pillows were stained. We had to purchase new pillows; an expense we were not expecting. The dishware, cutlery and utensils were dirty, and the cutlery and utensil drawer have food crumbs inside the drawer.

  The cookware was dirty. The plastic coating on the inside of the pot was found in the water when we cooked pasta. Due to the condition of the cookware, we were forced to eat our meals at restaurants; an expense we were not expecting. After we cleaned out all of the crumbs inside the toaster, it was hygienic enough to use.

  The cooking utensils and the paper towel holder were rusted. The glassware was dirty and disorganized.

  We put all of the dishware, glassware and cutlery in the dishwasher the first night we arrived...etc

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sandra, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following details:
  - As an owner of two vacation homes in beautiful Naples Florida, we take great pride in the cleanliness and the presentation of our homes.
  - Our reviews are outstanding and we take pride in our hands-on communication style with our guests, providing a rapid response for any issue that may arise.
  - We always say it's the little things that matter so we use a professional cleaning crew to ensure that the home is cleaned and sanitized between guest stays.
  - Our crew does a walk-through of the home before all guest arrivals and we’re confident that the home met our high cleanliness standards before your check-in.
  - We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our homes seriously.
  - We truly believe we go above and beyond in all areas, such as home inspection, cleanliness, the comfort of furniture and bedding, and modern furnishings.
  - All of the extras we provide as a courtesy to enhance the stay for our guests such as beach chairs, umbrellas, bikes, and coolers.
  - We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We want to ensure we have happy and satisfied guests who will come visit us again … and many do visit us again and again!